Hazel Garcia
Orlando,FL
Summary
Dynamic leader skilled in staff training and operations management. Experience in coordinating cross-departmental communication and implementing improvement initiatives that enhance guest experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Loews Hotels & Co
Orlando, FL
07.2025 - Current
- Assisted in managing daily front office operations to ensure seamless guest experiences.
- Supported team in implementing standard operating procedures for improved efficiency.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Monitored front desk activities, resolving issues to maintain operational effectiveness.
- Engaged with guests to gather feedback, identifying areas for service enhancement and improvement efforts.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
Housekeeping Manager
Loews Hotels & Co
Orlando, FL
07.2023 - 07.2025
- Supervised housekeeping staff to ensure adherence to cleanliness standards and protocols.
- Developed training programs to enhance team performance and service quality.
- Conducted regular inspections of guest rooms and public areas to maintain quality standards.
- Collaborated with other departments to address guest concerns and improve service delivery.
- Streamlined workflow procedures, resulting in improved productivity among housekeeping staff.
- Resolved staffing issues and conflicts, fostering a positive work environment for team members.
Housekeeping Dispatcher
Loews Hotels & Co
Orlando, FL
11.2022 - 07.2023
- Managed communication between departments to ensure timely room turnovers and guest satisfaction.
- Implemented quality control measures that improved cleanliness standards across hotel rooms and common areas.
- Monitored performance metrics to identify trends and recommend improvements in housekeeping operations.
- Developed training materials for ongoing staff development, enhancing team skills and service consistency.
- Enhanced guest satisfaction by promptly addressing special requests and concerns through effective dispatching of housekeeping staff.
Front Office Agent
Loews Hotels & Co
Orlando, FL
04.2022 - 11.2022
- Managed check-in and check-out procedures, streamlining operations to enhance guest satisfaction.
- Handled guest inquiries and complaints efficiently, resolving issues promptly and professionally.
- Processed reservations using property management systems, maintaining accurate records for operational efficiency.
- Assisted in implementing process improvements that enhanced workflow efficiency within the front office team.
- Greeted guests, providing exceptional customer service and ensuring a welcoming atmosphere.
Recreation Supervisor
Loews Hotels & Co
Orlando, FL
04.2021 - 04.2022
- Trained and supervised staff, ensuring quality service delivery within recreational activities.
- Coordinated scheduling of events, optimizing resource allocation and participant involvement.
- Led safety training sessions for staff, promoting a safe environment during activities.
- Resolved guest inquiries and concerns promptly, maintaining high standards of customer service excellence.
- Developed and implemented recreational programs enhancing guest engagement and satisfaction.
- Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
Education
High School Diploma -
Lake Nona High School
Orlando05-2019
Skills
- Client support
- Collaborative team management
- Team development
- Team leadership
- Process optimization
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Front Office Manager
Loews Hotels & Co
07.2025 - Current
Housekeeping Manager
Loews Hotels & Co
07.2023 - 07.2025
Housekeeping Dispatcher
Loews Hotels & Co
11.2022 - 07.2023
Front Office Agent
Loews Hotels & Co
04.2022 - 11.2022
Recreation Supervisor
Loews Hotels & Co
04.2021 - 04.2022
High School Diploma -
Lake Nona High School