Hazel Haley
Bronx,NY
Summary
Led initiatives to enhance safety standards in aquatic environments, leveraging over 3 years of experience. Cultivated strong customer relationships in high-volume retail, driving sales support and collaborative problem-solving. Recognized for proactive communication and commitment to customer satisfaction at JD Sports and Foot Locker.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Team Leader
JD Sports
New York, NY
11.2025 - 03.2026
- Managed register calls and efficiently resolved customer issues to enhance checkout flow.
- Executed accurate processing of cash and card payments while ensuring balanced register at shift conclusion.
- Supported floor staff in stock replenishment efforts to ensure optimal product availability.
- Facilitated effective communication with customers and team members to address complaints and drive service enhancements.
- Delivered exceptional customer service to cultivate a welcoming atmosphere.
- Executed transaction processing with precision, minimizing checkout wait times.
- Conducted end-of-day cash reconciliation, Handling 2-6K dollars everyday to avoid any financial upholding situations.
Receptionist
Iowa Sports Management
Financial District, NY
10.2023 - 03.2026
- Oversaw incoming call responses, ensuring professionalism and efficiency in communication.
- Facilitated visitor engagement by providing professional and friendly support.
- Oversaw high-volume front desk operations by efficiently answering and directing phone calls to over 50 people a day.
- Facilitated team operations in a dynamic environment while upholding professional standards.
Sales Associate
Foot Locker
Upper East Side, NY
02.2025 - 08.2025
- Guided over 50 customers daily in product selection to enhance store conversion rates.
- Oversaw stock accuracy and visual merchandising to enhance product availability.
- Addressed customer issues promptly, enhancing overall satisfaction and loyalty.
- Facilitated teamwork to achieve sales targets during peak shifts, enhancing overall store performance.
Lifeguard
Iowa Sports
Midtown, NY
10.2023 - 04.2025
- Provided lifeguarding services for adults and children in residential facilities about 20-30 people a day.
- Utilized CPR techniques and customer service skills to ensure safety and satisfaction.
- Monitored pool areas to maintain a secure environment for all patrons.
- Responded promptly to emergency situations, administering first aid when necessary.
- Implemented rigorous monitoring protocols, significantly reducing incident reports and enhancing overall pool safety.
Intern
YABC
The Bronx, NY
09.2024 - 01.2025
- Coordinated daily team tasks and reduced project delivery time with improved workflow tracking.
- Managed program call intake about 30 calls every 1 hour and scheduling to ensure consistent communication with people.
- Contributed to cross-functional projects and delivered measurable improvements in team problem-solving.
- Assisted in project planning and prioritized tasks to increase team efficiency and meet deadlines.
Education
Associate Degree In Nursing -
Borough Manhattan Community College
New York, NY06.2028
High School Diploma -
South Bronx Preparatory
The Bronx, NY06.2025
Skills
- Demonstrated consistent reliability in meeting deadlines and fulfilling commitments
- Facilitated bilingual communication to enhance collaboration among diverse teams
- Oversaw and managed key responsibilities to ensure operational efficiency
- Delivered exceptional customer service to enhance client satisfaction and loyalty
- Demonstrated effective leadership by guiding teams towards achieving strategic objectives
Certification
- CPR Certified
- AED Certified
- Lifeguarding Including deep water
LANGUAGES
English
Spanish
Timeline
Cashier Team Leader
JD Sports
11.2025 - 03.2026
Sales Associate
Foot Locker
02.2025 - 08.2025
Intern
YABC
09.2024 - 01.2025
Receptionist
Iowa Sports Management
10.2023 - 03.2026
Lifeguard
Iowa Sports
10.2023 - 04.2025
Associate Degree In Nursing -
Borough Manhattan Community College
High School Diploma -
South Bronx Preparatory