Hazel LeGrand
Springfield,MA
Summary
Patient Group Home Manager known for being active, enthusiastic in liaising for residents. Gifted-Professional willing to cultivate positive and welcoming setting for residents and staff members. Ready for new career involving creating pleasant and fulfilling atmosphere and promoting over well-being. University graduate with BA in psychology and hands-on experience with adolescents diagnosed with mental disorders.
Overview
8
8
years of professional experience
Work History
Access Service Representative Advanced
Baystate Medical Practices
12.2020 - Current
- Verified insurance information and entered data into patient records system.
- Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
- Answered incoming calls in a timely manner and addressed inquiries regarding medical services offered.
- Provided information about clinic policies and procedures as well as answered general questions from patients.
- Explained billing processes to ensure accurate understanding of charges incurred by the patient or their family members.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Responded promptly to requests for assistance from physicians, nurses, technicians, administrators., ensuring that all needs were met in a timely fashion.
- Performed quality assurance reviews on completed documents prior to filing or submitting electronically.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Worked diligently to address and resolve any patient concerns regarding their experience with the organization, demonstrating a commitment to exceptional customer service.
Residential Program Supervisor
Servicenet
10.2017 - 12.2020
- Supervised a team of 25 residential program staff in providing services to individuals with mental health disabilities.
- Developed and implemented individual service plans for residents in accordance with agency policies and procedures.
- Maintained accurate records of resident activities and progress towards goals.
- Assessed the needs of each resident, identified appropriate resources and ensured follow up was completed as necessary.
- Monitored daily operations to ensure that all safety regulations were followed by staff and residents.
- Created monthly schedules for staff based on availability and workloads.
- Conducted regular meetings with staff to review cases, discuss issues related to quality assurance, evaluate job performance, provide feedback and address any concerns or problems arising from day-to-day operations.
- Coordinated programs such as recreational activities, educational classes and therapeutic groups for the benefit of residents' physical, emotional and social development.
- Organized community outings to promote socialization opportunities among residents while emphasizing safety measures at all times.
- Held weekly case reviews with clinical supervisors to ensure adherence to treatment guidelines.
- Managed medication administration processes including ordering medications, verifying doses administered by staff members and ensuring compliance with state regulations.
- Collaborated closely with families and guardians regarding their loved ones' care plan objectives.
Residential Program Supervisor
Center For Human Development Inc.
02.2020 - 07.2020
- Developed and implemented individual service plans for residents in accordance with agency policies and procedures.
- Maintained accurate records of resident activities and progress towards goals.
- Coordinated programs such as recreational activities, educational classes and therapeutic groups for the benefit of residents' physical, emotional and social development.
- Scheduled employees and made sure each shift had adequate coverage.
- Helped residents receive recommended services, physical therapy and speech therapy.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed and hired volunteers and staff.
- Prepared and maintained budgets, personnel records or training manuals.
Customer Service Representative
Cricket Wireless
01.2016 - 01.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Psychology
Westfield State University
Westfield, MA05.2024
Associate of Arts - Liberal Arts And General Studies
Springfield Technical Community College
Springfield, MA05.2021
Skills
- Client Advocacy
- Behavioral assessment
- Family Support Coordination
- Self-Care Promotion
- Individualized care planning
- Patient confidentiality
- Professionalism and Courtesy
- HIPAA Compliance
- Punctual and Hardworking
Timeline
Access Service Representative Advanced
Baystate Medical Practices
12.2020 - Current
Residential Program Supervisor
Center For Human Development Inc.
02.2020 - 07.2020
Residential Program Supervisor
Servicenet
10.2017 - 12.2020
Customer Service Representative
Cricket Wireless
01.2016 - 01.2017
Bachelor of Arts - Psychology
Westfield State University
Associate of Arts - Liberal Arts And General Studies
Springfield Technical Community College
Similar Profiles
Kimothy WilliamsKimothy Williams
Revenue Integrity Specialist at Baystate Medical PracticesRevenue Integrity Specialist at Baystate Medical Practices
Isaiah OdunlamiIsaiah Odunlami
Senior Financial Analyst at Baystate Medical PracticesSenior Financial Analyst at Baystate Medical Practices
Susan GalarzaSusan Galarza
Emergency Room Technician at Holyoke Medical CenterEmergency Room Technician at Holyoke Medical Center