Summary
Overview
Work History
Education
Skills
Certification
Acknowledgements
References
Timeline
Generic

Susan Galarza

Chicopee,MA

Summary

Resilient Emergency Room Technician known for high productivity and efficiency in fast-paced environments. Possess specialized skills in emergency medical procedures, patient triage, and medical equipment operation. Excel in communication, teamwork, and empathy, ensuring optimal patient care and effective collaboration with healthcare professionals, excited to bring expertise in patient care to growing hospital. Highly accomplished in quickly building rapport with patients, performing assessments and using clinical knowledge and skills to treat patients. Committed to working as part of larger team to deliver high-quality care to diverse patient populations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Emergency Room Technician

Holyoke Medical Center
Holyoke , MA
10.2021 - Current
  • Transported patients from the ER to other departments or units throughout the hospital as needed.
  • Recorded all pertinent information regarding patient encounters into electronic health records system.
  • Monitored patient conditions and communicated changes to nursing staff and physicians.
  • Provided patient care by taking vital signs, inserting IVs, drawing blood and administering medications.
  • Ensured proper disposal of hazardous materials such as needles or contaminated linens.
  • Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
  • Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
  • Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
  • Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
  • Prepared rooms for incoming patients by ensuring that necessary equipment was available.
  • Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
  • Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
  • Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
  • Completed documentation for each patient encounter accurately and within established timeframes.
  • Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
  • Managed the flow of patients through triage to ensure timely access to medical care.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Insert and remove urinary catheters.
  • Obtain EKG's, POC, and PTINR samples.

Patient Care Technician

Baystate Medical Practices
SPRINGFIELD, MA
02.2020 - 11.2021

Daily 5 A, Neuroscience Unit.

  • Helped create a safe environment by following infection control policies.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Provided direct patient care and assistance to healthcare team members.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Assisted with trachea care procedures.
  • Assisted in daily routines for any and all patients, such as bathing, position changing, oral care, and much more.

Medical Assistant

Pediatric Adolescent Medicine
Wilbraham, MA
06.2018 - 02.2020
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Administered injections, medications and treatments as directed by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Home Health Aide

Stavrose
Chicopee, MA
10.2010 - 02.2017
  • Prepared meals and snacks according to prescribed diets.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Provided companionship and monitored health condition of clients.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Administered medications as instructed by physician or nurse practitioner.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.

Education

Bachelor of Science - Nursing

American International College
Springfield, MA
05-2027

Associate of Science - Health And Science

Springfield Technical Community College
Springfield, MA
05-2023

Certificate - Medical Assisting

Porter And Chester Institute - Chicopee
Chicopee, MA
10-2010

GED -

Holyoke Community College
Holyoke, MA
04-2004

Skills

  • Patient Transport
  • EKG interpretation and monitoring
  • Cardiac monitoring
  • Pediatric Care
  • Technical Support
  • Information documentation
  • Phlebotomy
  • CPR
  • Geriatric Care
  • Diabetic Care
  • Taking and tracking vital signs
  • Cardiopulmonary resuscitation certification
  • CPI certified
  • Venipuncture
  • Medical Terminology
  • Vital signs monitoring
  • Educating patients
  • Basic life support certified
  • Sanitizing procedures
  • Wound Care
  • Medical sample collection
  • Seizure Management
  • Proper catheterization skills
  • Proper handwashing techniques
  • POC certified
  • PTINR certified

Certification

  • CPI certified
  • CPR/BSL certified
  • Cardiac Monitor Certified

Acknowledgements

  • Word
  • Excell
  • Power Point
  • Medical Billing and Coding
  • ICD9 and ICD 10
  • Epic
  • Expanse
  • Medi Tech
  • Athena

References

References available upon request.

Timeline

Emergency Room Technician

Holyoke Medical Center
10.2021 - Current

Patient Care Technician

Baystate Medical Practices
02.2020 - 11.2021

Medical Assistant

Pediatric Adolescent Medicine
06.2018 - 02.2020

Home Health Aide

Stavrose
10.2010 - 02.2017

Bachelor of Science - Nursing

American International College

Associate of Science - Health And Science

Springfield Technical Community College

Certificate - Medical Assisting

Porter And Chester Institute - Chicopee

GED -

Holyoke Community College
  • CPI certified
  • CPR/BSL certified
  • Cardiac Monitor Certified
Susan Galarza