Hazel Mbara
Harare,Harare
Summary
Driven Casino Host with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining a welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Elite Casino Host
Carnival Cruise Lines
01.2019 - Current
- Company Overview: Global Casino Operations
- An Elite Host handles gambling groups of special high end players
- This usually includes large goal budgets
- Global Gaming
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Casino Host
Carnival Cruise Lines
01.2016 - 01.2019
- Company Overview: Global Casino Operations
- The three primary duties of a casino host is to identify premium players and attract them to the casino, to negotiate with the players, based on their level of play and arrange transportation, accommodation, food and beverage, and other services for the players; and to keep information on their players while displaying a high level of customer service
- Global Casino Operations
Dealer 4 (All Game Dealer)
Carnival Cruise Lines
01.2015 - 01.2016
- Company Overview: Global Casino Operations
- Craps dealer
- Global Casino Operations
Dealer 3
Carnival Cruise Lines
01.2011 - 01.2014
- Company Overview: Global Casino Operations
- American Roulette, Regular Blackjack, Fun 21 Blackjack, FaceUp Blackjack, 3 Card Poker, Caribbean Stud Poker, Heads Up Holdem Poker, Let It Ride
- Global Casino Operations
Education
Advanced Level - Accounting
Glen Norah High School
Bookkeeping -
ZDCO
Chartered Institute Of Secretaries
Skills
- Ability to work under pressure
- Self Discipline
- Hardworking
- Team oriented
- Ability to work in a multi-cultured environment
- Excel
- Word
- PowerPoint
- Quick thinking
- Chip handling
- Marketing knowledge
- Exceptional communication
- Detail-oriented
- Patience and empathy
Personal Information
- Passport Number: FN650669
- Date of Birth: 10/31/86
- Gender: Female
- Nationality: Zimbabwean
- Marital Status: Single
Languages
English
Native or Bilingual
Interests
- Dancing
- Gym Workouts
- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Wine Tasting
Timeline
Elite Casino Host
Carnival Cruise Lines
01.2019 - Current
Casino Host
Carnival Cruise Lines
01.2016 - 01.2019
Dealer 4 (All Game Dealer)
Carnival Cruise Lines
01.2015 - 01.2016
Dealer 3
Carnival Cruise Lines
01.2011 - 01.2014
Bookkeeping -
ZDCO
Chartered Institute Of Secretaries
Advanced Level - Accounting
Glen Norah High School
Similar Profiles
I Putu Darma AstikaI Putu Darma Astika
Cabin Host at Carnival Cruise Lines & Viking Cruise LinesCabin Host at Carnival Cruise Lines & Viking Cruise Lines
Kasun Shaminda LiyangeKasun Shaminda Liyange
Electrician at Carnival Cruise Lines- Aida CruiseElectrician at Carnival Cruise Lines- Aida Cruise
Renee WoodfineRenee Woodfine
Assistant Bar Manager at Carnival Cruise LinesAssistant Bar Manager at Carnival Cruise Lines
Greta WalenGreta Walen
Entertainment Staff Member at Carnival Cruise LinesEntertainment Staff Member at Carnival Cruise Lines
Prestige Rungano KarianaPrestige Rungano Kariana
Apprentice Wages Clerk at Zimbabwe Manpower Development Fund (ZIMDEF)Apprentice Wages Clerk at Zimbabwe Manpower Development Fund (ZIMDEF)