Michelle Tanko
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Casino Gaming Host
Templeton Gaming Corp
Las Vegas, NV
06.2020 - 01.2024
- Maintained detailed knowledge of current promotions, events, and offerings in order to provide relevant information to guests during their visits.
- Resolved customer disputes quickly and professionally, maintaining a positive gaming atmosphere for all guests.
- Played a key role in driving customer loyalty programs, leading to increased repeat visits and enhanced overall revenue.
- Provided exceptional customer service by promptly addressing inquiries, concerns, or requests from guests on the gaming floor.
Personal Assistant
Dr.H Ramsey
Palm Springs, CA
01.2014 - 01.2020
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Meter Reader
Southern California Gas Company
Palm Desert, CA
03.2006 - 01.2015
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
Education
Alcohol Abuse Counseling
College of The Desert
Palm Desert, CA2007
Skills
- Ability to work under pressure
- Understanding of gaming regulations
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Exceptional customer service
Timeline
Casino Gaming Host
Templeton Gaming Corp
06.2020 - 01.2024
Personal Assistant
Dr.H Ramsey
01.2014 - 01.2020
Meter Reader
Southern California Gas Company
03.2006 - 01.2015
Alcohol Abuse Counseling
College of The Desert