Melissa Porche
Thibodaux,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing position with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Casino Gaming Host
Amelia Belle Casino
09.2022 - Current
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Structured time to visit with supervisors in slots, table games and food and beverage areas to mitigate problems or issues involving VIP players.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
Cocktail Waitress
Amelia Belle Casino
03.2015 - 09.2022
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Physical Therapy Technician
Physiofit
03.2013 - 07.2014
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Monitored patient progress and reported changes to physical therapist.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Communicated with physicians to provide updates on patient care.
Education
No Degree -
Unitech Training Academy
02.2012
GED -
Central Lafourche High
03.2000
Skills
Skills Summary
- Self motivated and driven
- Team player and team cheerleader
- Positive and outgoing
- Providing fast and friendly service
- Great Communication skills
- Works well under pressure
- Filing
- Answering phones
- Computer skills, as well as Time Management
- Self Motivated
- Attention to Detail (8years)
Timeline
Casino Gaming Host
Amelia Belle Casino
09.2022 - Current
Cocktail Waitress
Amelia Belle Casino
03.2015 - 09.2022
Physical Therapy Technician
Physiofit
03.2013 - 07.2014
No Degree -
Unitech Training Academy
GED -
Central Lafourche High
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