Hazel Osio
Las Vegas,NV
Summary
Seasoned Tour Operator with background in crafting engaging and informative tour packages. In-depth knowledge of promoting various tourism destinations and coordinating travel logistics. Possess strong skills in customer service, itinerary planning, and communication. Previously elevated customer satisfaction rates by creating immersive, educational experiences for diverse groups of tourists.
Overview
23
23
years of professional experience
Work History
Tour Operator
Quality Tours Of Las Vegas
Las Vegas, NV
01.2022 - Current
- Assisted customers with booking tours and activities, providing information about destinations and arranging transportation.
- Coordinated transportation services including flights, buses, taxis, rental cars. for customers' trips.
Customer Service Representative
Uber Eats/POSTMATES
Las Vegas, NV
01.2019 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Senior Intern
Democratic Party of Nevada
Las Vegas, NV
06.2016 - 07.2016
- Conducted research to identify trends, challenges, and opportunities in the industry.
- Maintained relationships with partners by providing regular updates about organizational changes.
6th Grade World History Teacher/8th Grade Social Studies Teacher
Coral Academy Of Science Las Vegas
Las Vegas, NV
02.2015 - 05.2016
- Created an engaging learning environment by utilizing various teaching strategies such as role-play activities, group work and multimedia resources.
- Provided guidance to students in researching relevant primary sources for assignments.
World History Teacher
CCSD/Valley HS
Las Vegas, NV
02.2013 - 05.2014
- Attended faculty meetings regularly and contributed ideas for improving curriculum design.
- Organized debates among students to promote critical thinking skills about world history topics.
American Citizenship Instructor
La Hermandad Mexicana
Van Nuys, CA
09.2010 - 09.2011
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Provided individualized instruction to students to improve their academic performance.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
Customer Service Representative
DPSS District #82
Chatsworth
09.2009 - 09.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Accent Reduction/Music Teacher
Alice Kinderland
Novaliches, Manila,Philippines
10.2003 - 04.2009
- Assigned pieces of music for students to practice at home, monitored progress, and provided feedback.
- Collaborated with other teachers in order to create innovative projects that involve multiple disciplines such as art, theatre, dance.
Resource Specialist Teacher
LAUSD/Mt.Gleason MS
Sunland, CA
09.2001 - 06.2003
- Facilitated communication between home and school by providing updates on student progress via email or phone calls.
- Conducted parent-teacher conferences as needed to discuss student progress or any issues impacting learning outcomes.
Catechism Teacher
St.Sharbel Maronite Mission
Las Vegas, NV
01.2013 - Present
- Assisted students with understanding of Catechism teachings through one-on-one tutoring sessions.
- Facilitated group activities designed to promote spiritual growth among students.
Education
Master of Arts - International Relations
Lyceum of The Philippines,University
Manila,Philippines06-2007
Bachelor of Arts - Teaching Credential
Gov.Andres Pascual
Manila, Philippines04-2005
Political Science
California State University - Los Angeles
Los Angeles, CA12-1999
Master of Arts - Special Education/Mild Moderate
National University
La Jolla, CASkills
- Proficient in [Tagalog,English,Spanish and Conversational Armenian]
- Itinerary Planning
- Navigational skills
- Licensed driver in NV
- Analytical Thinking
- Process Analysis
- Task Prioritization
- Project Planning
- Reliability
- Team building
Timeline
Tour Operator
Quality Tours Of Las Vegas
01.2022 - Current
Customer Service Representative
Uber Eats/POSTMATES
01.2019 - 01.2022
Senior Intern
Democratic Party of Nevada
06.2016 - 07.2016
6th Grade World History Teacher/8th Grade Social Studies Teacher
Coral Academy Of Science Las Vegas
02.2015 - 05.2016
World History Teacher
CCSD/Valley HS
02.2013 - 05.2014
Catechism Teacher
St.Sharbel Maronite Mission
01.2013 - Present
American Citizenship Instructor
La Hermandad Mexicana
09.2010 - 09.2011
Customer Service Representative
DPSS District #82
09.2009 - 09.2010
Accent Reduction/Music Teacher
Alice Kinderland
10.2003 - 04.2009
Resource Specialist Teacher
LAUSD/Mt.Gleason MS
09.2001 - 06.2003
Master of Arts - International Relations
Lyceum of The Philippines,University
Bachelor of Arts - Teaching Credential
Gov.Andres Pascual
Political Science
California State University - Los Angeles
Master of Arts - Special Education/Mild Moderate
National University
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