Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hazel Thomson

Huntington Station,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Kb Enterprises
01.2022 - Current
  • Answered customer calls promptly to avoid long wait times on hold.
  • Promotes available products and services to customers during service,account management,and order calls.
  • Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Uses a consultative sales approach to understand customer needs and make relevant recommendations.
  • Provides each customer with expectational service by listening to their concerns and answering their questions.
  • Provides a superior customer experience in order to build a loyal customer base.
  • Dealt with a wide range of customer service,operational,and administrative tasks every day.
  • Keeps track of customer interactions,including inquiries,complaints,and comments,as well as actions taken.
  • Listens to customer feedback,provides appropriate responses,and forwards issues to the appropriate department.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Associate

Bath & Body Works Inc.
08.2023 - 01.2024


  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Pet Groomer

Brooklyn Zoo And Aquarium Pet Store
05.2023 - 08.2023
  • Enhanced customer satisfaction by providing gentle and thorough pet grooming services.
  • Assisted head groomer in efficiently completing daily appointments for improved scheduling and time management.
  • Ensured a safe and clean working environment by maintaining grooming equipment and sanitizing workstations regularly.
  • Developed strong client relationships, leading to an increase in repeat customers and positive reviews.
  • Supported coworkers with difficult tasks, contributing to a collaborative and productive team environment.
  • Communicated effectively with pet owners to understand their specific grooming preferences and ensure satisfaction with the final result.
  • Provided compassionate care for animals during the grooming process, minimizing stress levels for both pets and their owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Managed inventory of grooming supplies, ensuring timely ordering of necessary products for uninterrupted service delivery.

Education

High School Diploma -

Huntington High School
Huntington, NY
06.2023

Skills

  • Report Generation
  • Call Management
  • Consultative Sales
  • Information Security
  • Project Management Abilities
  • Active Listening
  • Technical Support
  • Product Sales
  • Critical Thinking
  • Research

Timeline

Sales Associate

Bath & Body Works Inc.
08.2023 - 01.2024

Assistant Pet Groomer

Brooklyn Zoo And Aquarium Pet Store
05.2023 - 08.2023

Customer Service Representative

Kb Enterprises
01.2022 - Current

High School Diploma -

Huntington High School

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Hazel Thomson