Hazelle Hilario-Yambao
Benicia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant /Hair Salon Receptionist
1581 Salon & Barber
05.2021 - 10.2023
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Assisted salon owner hands on with hair services
Patient Care Technician
DaVita Dialysis Center
08.2017 - 11.2020
- Administers dialysis treatments and monitors a patient through the treatment process.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Cleaned and disinfected hemodialysis machines, chairs, trays and equipment.
- Administered medications such as: Heparin, oxygen, anesthetic and saline.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Cleaned and connected to patient access sites including: fistulas, grafts and catheters while following infection control protocols.
Cashier /Retail Sales Associate
Divas Beauty Supply
02.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Restocked and organized merchandise in front lanes.
Infant Hearing Screener
Halo Unlimited
09.2013 - 10.2016
- Improved newborn hearing screening rates by efficiently administering tests and accurately recording results.
- Established rapport with families, creating a comfortable atmosphere during the hearing screening process.
- Assisted with database management for patient, billing and appointment information.
- Liaised with parents to address any concerns or questions regarding their child''s hearing screening results.
- Contributed to program development by regularly reviewing policies and procedures for effectiveness and compliance with state regulations.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines when handling sensitive information.
- Scheduled follow up for failed screens to support patients' needs.
- Conducted newborn hearing screenings on infants in nursery and NICU prior to discharge from hospital.
- Ensured timely completion of all required documentation, facilitating smooth transitions between healthcare providers.
- Enhanced patient satisfaction by providing compassionate care and clear communication during the screening process.
- Assisted in training new team members, fostering a collaborative work environment and consistent quality of care.
Education
Certificate of Completion - Cosmetology
Cosmebar
Vallejo, CA02.2023
CA State Board Certified - Hemodialysis Technician Program
American College of Nursing
Pleasant Hill, CA05.2016
High School Diploma -
Vallejo High School
Vallejo, CA06.2012
Skills
- Direct patient care
- Strong Organization
- Maintaining cleanliness
- Appointment Scheduling
- Front Desk Management
- Client/ Patient relationship management
- Record management
- Client/ Patient scheduling
References
Geonette Lewellyn (former coworker) - 707-980-8709
Jennalyn Robles (former employer) - 707-853-3516
Ronald Dela Torre (former manager) - 707-315-7607
Timeline
Assistant /Hair Salon Receptionist
1581 Salon & Barber
05.2021 - 10.2023
Patient Care Technician
DaVita Dialysis Center
08.2017 - 11.2020
Cashier /Retail Sales Associate
Divas Beauty Supply
02.2016 - 08.2017
Infant Hearing Screener
Halo Unlimited
09.2013 - 10.2016
Certificate of Completion - Cosmetology
Cosmebar
CA State Board Certified - Hemodialysis Technician Program
American College of Nursing
High School Diploma -
Vallejo High School
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