Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Neal

Freeport

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Hair Salon Assistant/Hair Salon Receptionist

NG Hairstudio
04.2025 - 07.2025
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.

Nail Technician

Queen Of Hearts Nail Salon
03.2025 - 07.2025
  • Established strong client relationships through exceptional customer service and communication skills.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Communicated effectively with management concerning important customer issues.
  • Offered advice and recommended products to improve and maintain nails.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.

Cashier/Sales Associate

Dollar General
09.2018 - 03.2025
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

San Benito High School
San Benito, TX

Cosmetology License -

Southern Careers Institute
TX

Associate of Science - Veterinary Science

Penn Foster College
Scottsdale, AZ

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Problem resolution
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Order processing
  • Staff training
  • Store maintenance

Languages

Spanish
Native or Bilingual

Timeline

Hair Salon Assistant/Hair Salon Receptionist

NG Hairstudio
04.2025 - 07.2025

Nail Technician

Queen Of Hearts Nail Salon
03.2025 - 07.2025

Cashier/Sales Associate

Dollar General
09.2018 - 03.2025

High School Diploma -

San Benito High School

Cosmetology License -

Southern Careers Institute

Associate of Science - Veterinary Science

Penn Foster College

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Brianna Neal