TIFFANY ROBERTS
Temple Hills,U.S.
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Database Administrator position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
2
2
Certification
Work History
Hairstylist
Tiffany's Hairstudio
Temple Hills, MD
01.1993 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Consulting with clients.
- Customer Service
- Ensuring Safety and Compliance
- Upselling Products and Services
- Keeping Up with Trends
- Styling, cutting, shampooing and Chemical services.
Operations Support Specialist
DC OCFO – Vsoft Technology
08.2024 - 10.2024
- Create tickets utilizing Zendesk
- Provide technical assistance in all aspects of data processing operations
- Work with Server applications (MITS, GoAnywhere, IDCS, CAMA & CountyFusion)
- Monitored Network nightly job stream
- Identified, investigate and troubleshoot error conditions to help remediate system failure conditions
- Configuration Management (CM) for software updates and migrations of code
- Close MITS security requests
- Update nightly batch documents
- Execute GoAnywhere jobs for daily Direct Deposits
- Rollback Efin Fti workloads in Data Warehouse
- Created and sent daily Supplemental Reports
- Check File transfer summary for Refund Card Output file.
Service Desk Analyst
Department of Treasury (Insight Global)
04.2023 - 07.2023
- Answer phones, retrieve email and voicemail messages, and accurately record and document into ServiceNow incident tracking system
- Reset customer profiles in Active Directory
- Analyze and resolve general network, workstation, and peripheral equipment problems
- Provide telephone, email, and remote support for 5000+ end users performing problem analysis and troubleshooting to resolve incidents within service level agreement and agreed upon metrics
- Determine priority based on problem information and documented guidelines
- Verify with the customer the problem has been resolved before resolving the ticket
- Provide RSA tokens for VPN connections
- Assign McAfee encryption keys for customers as needed
- Troubleshoot and resolve Microsoft applications.
Helpdesk Technician
ITC Infotech (Remote) Lotus Technology Group Inc.
11.2021 - 02.2022
- Provide Tier 1 and 2 support
- Manage user case using Service Now and update current case status
- Manage all user profile in Microsoft Azure Active Directory (AAD)
- Manage all user devices and compliance in Microsoft Intune portal
- Assisted users with MDM- MFA for new and existing users on IOS and Android mobile devices
- Assisted with efforts to phase out usage of RSA tokens
- Develop knowledge base articles, standard operating procedures, and other tools that can be used by others to increase overall effectiveness of our Tier 1-2 Operations support team
- Troubleshoot Microsoft 365 applications
- Anticipate communication and networking problems and implement preventative measures
- Involved in managing the assets mainly the hardware, tools, and inventories
- Tracked data of Assets and make sure the availability of the product
- Disposed of old hardware and upgrade or replace it with a new one.
Field Engineer II
US Senate SAA
10.2018 - 08.2020
- Documented tickets in Service Now 8.0 to ensure resolution/escalation
- PC, laptop and printer deployment
- Data migrations
- Identify and resolve issues pertaining to network configuration, desktops, laptops computers and printers
- Manage user and computer accounts in Active Directory
- Maintaining systems, networks, security, and connectivity to ensure sound security principles
- Supporting information security activities, initiatives, policies, and procedures and programs
- PC deployment/imaging using MDT (Microsoft Deployment Toolkit)
- Troubleshoot Microsoft 365 applications including word, Excel, One Note, skype for business, Outlook, Yammer, Power Point and Microsoft Access
- Accurately configure and maintain desktop/Laptop PC hardware and software-including Microsoft operating system
- SCCM Client Centre as 3rd Party tool to connect to clients and remotely work on them
- Prepares and Install client hardware, software and mobile devices
- Perform system hardware, and software availability functionality, integrity, and efficiency
- Assemble and Disassemble Workstations
- Setup and configure Voice Over Internet Protocol (VOIP) connecting phones to computers
- Evaluate and installs patches and resolve software and hardware related problems.
Technical Support Specialist I
Catholic University
10.2017 - 06.2018
- Assisted end-users in troubleshooting and resolving IT issues
- Manage front desk processes and procedures
- Monitor the Service Desk Que
- Create new profiles using SharePoint
- Troubleshooting Outlook & IBM lotus notes
- Sent tickets to appropriate departments utilizing (BMC Remedy) ticket tracking system
- Write and maintain procedural or technical documentation for the user community & internal documentation for the Service Desk
- Solved minor workstation-related issues
- Architecture team with the implementation of the Microsoft 365 migrations
- Troubleshoot Microsoft Office 365 applications
- Installed operating system, software, antiviruses, and patches
- Install, configure and troubleshoot phones; Voice Over Internet Protocol (VOIP)
- Write and maintain procedural or technical documentation for the user community, & internal documentation for the Service Desk
- Receive, track and complete IT service requests according to established procedures.
Technical Support (Tier I/II) Intern
ITT Technical Institute, It Farm Project
06.2014 - 07.2016
- Built client server model, Active Directory Services
- Troubleshot, diagnosed and corrected internet connectivity and computer issues via phone or in person
- Assisted users with setting up, configuring and installing LAN/WAN, Mac OS, Windows
- XP/ME/2000/NT/98
- Effectively learned and did help desk tracking systems handled final call resolutions with minimum to no escalations
- Configured Networking devices installing workstations and server, network laptops and desktops using DSL networking modems, wireless cards, and USB adapters
- Configure routers and switches
- Configure Windows VPN Server and VPN Client.
Administrative Coordinator
ADT Security Systems, Inc.
12.2005 - 02.2011
- Receive and review timesheets for 200 employees
- Processed payroll using ADP systems
- Reviewed all GSA & Non-government contracts for accuracy
- Processed all FSD contracts; calculated all system orders, entered sales reps code to ensured payrolls for all salesmen, prepared requests for write-offs, cancellations & reclassifications
- Processed Invoices and send for payments
- Knowledge of security systems, monitoring/maintenance, and requirements for payment of various federal government agencies
- Managed all tax exemptions pertinent to all state and federal contracts
- Updated GSA sales records & delivered complete and accurate job packages to field offices
- Maintained accurate data and control logs using the accounts list, ensured reports and invoices are distributed to correct account administrator for further handling, data entry & filing.
Education
Bachelor of Science - Data Science
UMGC
College Park, MD05-2027
Associate of Applied Science - Network Systems Administration
ITT Technical Institute
Springfield, VA05-2015
Skills
- Windows 7,10,11
- Microsoft 365
- MS Server 2012, 2016, 2019
- Mac OS, Mac OSX
- Active Directory
- Group Policy Management
- Troubleshooting HW/SW
- Risk Mitigation
- System Installation
- Data Analysis
- SSMS
- SQL
- PKI
- Firewalls
- IDS, IPS
- Wireshark
- Nmap
- TCP/IP Properties
- Information Security
- Vulnerability Management
- VPN
- VOIP
- Linux
- Scripting
- MS Azure AD
- MS Intune
- MFA
- SCCM
- Reporting and documentation
- Change Management
- Problem-Solving
- Analytical Skills
- Database Development
- Microsoft SQL
- Database Management
- Data Security
- Running backups
- Writing queries
- Relational Database Management
- Performance Tuning
- Data Migration
- Backup and recovery
- Database documentation
- Data Warehousing
Street
Temple Hills
Certification
- CompTIA: Security Pus 701 CE- Current
- Microsoft Certified: Azure Security Engineer Associate -2024
- Tesst Technology: Office Computer Applications
City
MD
Zip
20748
Citizenship
U.S. Citizen
Timeline
Operations Support Specialist
DC OCFO – Vsoft Technology
08.2024 - 10.2024
Service Desk Analyst
Department of Treasury (Insight Global)
04.2023 - 07.2023
Helpdesk Technician
ITC Infotech (Remote) Lotus Technology Group Inc.
11.2021 - 02.2022
Field Engineer II
US Senate SAA
10.2018 - 08.2020
Technical Support Specialist I
Catholic University
10.2017 - 06.2018
Technical Support (Tier I/II) Intern
ITT Technical Institute, It Farm Project
06.2014 - 07.2016
Administrative Coordinator
ADT Security Systems, Inc.
12.2005 - 02.2011
Hairstylist
Tiffany's Hairstudio
01.1993 - Current
- CompTIA: Security Pus 701 CE- Current
- Microsoft Certified: Azure Security Engineer Associate -2024
- Tesst Technology: Office Computer Applications
Bachelor of Science - Data Science
UMGC
Associate of Applied Science - Network Systems Administration
ITT Technical Institute
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