Jacob Cook
West Jordan,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Customer Service Technician
The liberty group
Salt lake, Utah
01.2022 - Current
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Sales and Repair Technician
ACTION Heating and Air & plumbing electric
Salt lake, UT
01.2021 - 01.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Set up appointments with potential and current customers to promote new products and services.
Website Content Manager
Lucent pro, inc
Sandy, UT
12.2020 - 01.2021
- Utilized analytics and site metrics to determine areas of improvement.
- Conducted regular content audits to identify gaps and redundancies of content.
- Designed graphics for website decoration and layout.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
Customer Service Technician
Pro resolutions
Salt Lake City, UT
12.2019 - 12.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
Travel Agent Intern
Richland Global Travel, CORP
Salt lake, UT
01.2019 - 12.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Loan Customer Service Representative
Lendio
Lehi, UT
12.2018 - 12.2019
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Reviewed and validated details of loan applications and closing documentation.
- Collaborated with team members to achieve target results.
Customer Service Sales Representative
Mangahigh
London
01.2017 - 12.2018
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Website Content Manager
Wasatch Specialists LLC
Salt Lake City, UT
02.2017 - 10.2017
- Conducted regular content audits to identify gaps and redundancies of content.
- Designed graphics for website decoration and layout.
- Used coordination and planning skills to achieve results according to schedule.
- Managed content distribution to online channels and social media platforms.
- Utilized analytics and site metrics to determine areas of improvement.
Customer Service Representative
Maximus
Sandy, UT
01.2016 - 01.2017
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Key reserech solutions
Ephraim, UT
01.2015 - 01.2016
- Explained survey objectives and procedures to interviewees.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Followed scripted questionnaires verbatim to collect research data.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Completed surveys by rechecking contact information before ending each call.
Education
Associate of Science - Computer information systems
Snow College
Salt Lake City, UT 08.2022 - Current
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Fortis College - Salt Lake City
Salt Lake City, UT 06.2021 - 07.2022
High School Diploma -
Manti High School
Manti, UT 01.2019 - 03.2019
Skills
Customer service
Windows 7,10,11
Complaint resolution
Service standard compliance
Customer support
Certification
[Introduction to Cybersecurity], [Cisco] - [N/A]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
[Introduction to Cybersecurity], [Cisco] - [N/A]
09-2022
Associate of Science - Computer information systems
Snow College
08.2022 - Current
Customer Service Technician
The liberty group
01.2022 - Current
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Fortis College - Salt Lake City
06.2021 - 07.2022
Sales and Repair Technician
ACTION Heating and Air & plumbing electric
01.2021 - 01.2022
Website Content Manager
Lucent pro, inc
12.2020 - 01.2021
EPA Universal
01-2020
Customer Service Technician
Pro resolutions
12.2019 - 12.2020
High School Diploma -
Manti High School
01.2019 - 03.2019
Travel Agent Intern
Richland Global Travel, CORP
01.2019 - 12.2019
Loan Customer Service Representative
Lendio
12.2018 - 12.2019
Website Content Manager
Wasatch Specialists LLC
02.2017 - 10.2017
Customer Service Sales Representative
Mangahigh
01.2017 - 12.2018
Customer Service Representative
Maximus
01.2016 - 01.2017
Customer Service Representative
Key reserech solutions
01.2015 - 01.2016