Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Feleti

Waianae,HI

Summary

Friendly Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 15 years of experience in customer service.

Overview

16
16
years of professional experience

Work History

Reservationist

Premier Parks
07.2007 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.

Office Clerk

Alakea Construction
02.2013 - 03.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

High School Diploma -

Waianae High School
Waianae,HI
06.2007

Skills

  • Upselling Proficiency
  • Call Control
  • Record Preparation
  • Telephone Reservations

Timeline

Office Clerk

Alakea Construction
02.2013 - 03.2020

Reservationist

Premier Parks
07.2007 - Current

High School Diploma -

Waianae High School

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Henry Feleti