Denise Kline
Orlando
Summary
Dedicated hospitality professional with proven ability to enhance guest experiences and optimize service delivery in high-volume environments.
Overview
36
36
years of professional experience
Work History
Reservationist
Loews Hotels & Co
Orlando
09.2021 - 04.2024
- Managed reservations for 20 luxury Loews Brand hotels across USA.
- Achieved customer satisfaction ratings above industry standards
- Utilized Opera PMS, Sabre SynXis, RESY, Microsoft Office,
- Demonstrated strong multitasking abilities.
- Committed to delivering outstanding service.
Server/Bartender/Banquets
Holiday Inn Orlando Airport
Orlando
03.1991 - 03.1993
- Delivered exceptional customer service a hostess, server, and bartender ensuring guest satisfaction.
- Executed banquet setup, service and breakdowns for large events, weddings and small business neetings,
Server and Bartender
Rodeway Inn
Orlando
01.1988 - 05.1991
- Provided exceptional customer service in a fast-paced dining and lobby bar environment.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Assisted in training new servers and bartenders.
Server/Bartender/Room Service
Ramada Maingate
Kissimmee
01.1989 - 01.1991
- Delivered food and beverages to guest tables and rooms promptly and accurately.
- Interacted with guests to ensure satisfaction with meal service.
- Mixed and served a variety of cocktails and beverages to poolside guests.
Education
Bachelors - Legal Studies
University of Central Florida
Orlando, FL01.1992
Associate's - Business
Valencia College
Orlando, FL01.1990
Skills
- Hospitality
- PMS
- Phone etiquette
- Microsoft Office
- Upselling
- Sales
- Theatre Volunteer
- Reservation management
- Opera PMS
- Customer relationship management
- Sales optimization
- Conflict resolution
- Event planning
Timeline
Reservationist
Loews Hotels & Co
09.2021 - 04.2024
Server/Bartender/Banquets
Holiday Inn Orlando Airport
03.1991 - 03.1993
Server/Bartender/Room Service
Ramada Maingate
01.1989 - 01.1991
Server and Bartender
Rodeway Inn
01.1988 - 05.1991
Bachelors - Legal Studies
University of Central Florida
Associate's - Business
Valencia College