Hanna Cortez
Eastview
Summary
Hardworking individual seeking a job that I can turn into a career, one that challenges me to the best of my abilities and allows me to exceed them. Maintaining a drive to excel in what I do, with precision to detail, awareness, and the ability to take on any task that is given, and enhancing customer satisfaction.
I consider myself a diligent professional with a superior work ethic, a friendly demeanor, and several years of experience in retail sales merchandising, building displays, executing plans, and solving problems.
Skills in strategic thinking and communication. Well-versed in planning, assembling and stocking product displays and negotiating with retail merchants to improve product exposure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Reyes Coca-Cola Bottling
Elizabethtown
10.2024 - Current
- Executing store visits prior to opening, typically around 4:00 to 6:00 a.m.
- Usage of the company phone for clocking in and documenting merchandising efforts with photos.
- Review back stock and daily deliveries for effective inventory control.
- Handle products with pallet jacks, ensuring compliance with safety regulations.
- Follow strict safety protocols during all operational activities.
- Rotated and filled products on shelves, enhancing product presentation.
- Discarded outdated drinks to uphold quality assurance standards.
- Demonstrated meticulous attention to detail in maintaining fully stocked displays.
- Fostering strong relationships with store staff and management to ensure the smooth operation of merchandising activities.
- Operated forklift and pallet jack to transport heavy loads.
- Developed and implemented innovative merchandising strategies to maximize sales.
- Assisted customers in selecting appropriate merchandise for their needs.
Merchandiser
Five Star Breaktime Solutions
Elizabethtown
06.2023 - 08.2024
- Conducted daily inspections and whip arounds before box truck usage.
- Managed driving, loading, and unloading of truck for efficient operations.
- Handled diverse general goods, including cold food, dry goods, and bottled drinks.
- Performed cleaning of vending machines and break rooms to maintain hygiene standards.
- Utilized handheld DEX key device for inventory tracking and management.
- Demonstrated strong organizational skills to maintain truck shelf, cooler, and freezer integrity.
- Executed daily commutes from warehouse to various cities for timely deliveries.
- Engaged in merchandising practices that enhanced job satisfaction and customer interactions.
- I visited numerous factories for filling needs, including, but not limited to, vending machines, nursing homes, and hospitals, etc..
Courier/Delivery Driver
FedEx Express
02.2022 - 06.2023
- Executed package handling operations from trucks to conveyor belts.
- Scanned packages and organized boxes by designated location and route.
- Utilized company work device for efficient task management.
- Operated company vehicle to ensure timely deliveries.
- Maintained accurate mileage logs and conducted vehicle inspections.
- Delivered packages promptly to businesses, residential homes, and apartments.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
Retail Merchandiser
Keurig Dr. Pepper (KDP)
Owensboro
09.2019 - 05.2021
- Optimized product merchandising to improve store presentation.
- Operated manual and electric pallet jacks for efficient stock movement.
- Demonstrated meticulous attention to product placement and home assignments.
- Handled heavy pallets and cases to sustain adequate inventory supplies.
- Ensured coolers in self-checkout lanes were fronted for customer convenience.
- Managed front-facing cooler displays to attract customer interest.
- Developed strong relationships with store personnel for enhanced teamwork.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Monitored weekly, monthly and quarterly achievement goals.
Cashier/Customer Service
Walmart
Owensboro
05.2015 - 12.2016
- Organized merchandise efficiently, ensuring optimal display and stock management.
- Handled customer inquiries and transactions with professionalism in high-pressure environments.
- Executed training sessions to enhance team performance and service standards.
- Operated cash register, maintaining accuracy in financial transactions.
- Managed independent tasks effectively, demonstrating self-sufficiency and initiative.
- Utilized handheld devices for inventory management and order processing.
- Sorted and stored items in layaway bins to maximize storage efficiency.
- Picked items from storage units for prompt customer fulfillment.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High school diploma -
South Spencer High School
Rockport, IN12.2013
Skills
- Courier and logistics
- Order picking and packing
- Customer service expertise
- Spot checking and quality control
- Warehouse operations
- Load and unload procedures
- Problem management and resolution
- Food service operations
- Team collaboration
- Merchandising strategies
- Retail management skills
- Marketing communication techniques
- Food handling practices
- Training and development initiatives
- Planogram implementation
- Time management proficiency
- Shipping and receiving processes
- Pallet jack operation
- Box truck operation experience
- Route driving expertise
- Delivery driver skills
- Customer service
- Sales strategies
- Inspect materials
- Analytical thinking
- Multitasking
- Build displays
- Product rotation
- Visual merchandising
Certification
Non-CDL Class C
Awards
Employee Spotlight, 07/01/24, Given to those employees who stand out. Each day, achieve high expectations and standards with customers.
Timeline
Retail Merchandiser
Reyes Coca-Cola Bottling
10.2024 - Current
Merchandiser
Five Star Breaktime Solutions
06.2023 - 08.2024
Courier/Delivery Driver
FedEx Express
02.2022 - 06.2023
Retail Merchandiser
Keurig Dr. Pepper (KDP)
09.2019 - 05.2021
Cashier/Customer Service
Walmart
05.2015 - 12.2016
High school diploma -
South Spencer High School
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