Summary
Overview
Work History
Education
Skills
Education Experience
Timeline
Generic

H. Dru Meneese

St. Cloud,MN

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

18
18
years of professional experience

Work History

Team Lead

United Health Care
01.2013 - Current
  • Provide exemplary customer service for member billing, benefits, and claims questions for MA, PDP, Individual and Employer Group, and Special Needs Plans to internal agents
  • Senior advocate and completed the lead program with UnitedHealth Group in 2018 and 2022
  • Temporary T2 Supervisor during Open Enrollment for 2018
  • Monitored Facebook and Twitter for Customer Service opportunities
  • Complete Quality and Compliance requirements per Medicare and company standards
  • Research and resolve complex member issues on an escalated basis
  • Completed the P.O.E.T program Principles of Effective Training working as a trainer for new hire tier 1 agents
  • Completed the Cohort Lead Program 2023
  • Worked executive cases assisting with complex issues for the NEC department.

General Manager

Buckley Enterprise
01.2010 - 01.2013
  • Performed weekly orders for 3 stores and maintained inventory, labor, and food cost
  • Completed weekly schedule and weekly paperwork including payroll
  • Supervised over 20 employees and managed 3 stores
  • Management Training Leadership.

Lead Driver

Boston Inc. /Ashley Furniture
01.2006 - 01.2009
  • Handled daily orders from a manifest
  • Delivered merchandise to customer home
  • Handled customer complaints on site
  • Trained new employees that worked on trucks
  • Compiled and completed daily paperwork.

Education

Associate of Applied Science - Radio Broadcasting

Brown College
Minneapolis, MN
06.2003

Skills

  • Performance Monitoring
  • Trend Tracking
  • Regulatory Compliance
  • Schedule Management
  • Employee Evaluation
  • Complaint Resolution
  • Team Supervision
  • Mentoring
  • Attention to Detail
  • Conflict Resolution
  • Issue Resolution

Education Experience

Brown College, Mendota Heights, Minnesota, Associate of Applied Science in Radio Broadcasting, 06/01/03

Timeline

Team Lead

United Health Care
01.2013 - Current

General Manager

Buckley Enterprise
01.2010 - 01.2013

Lead Driver

Boston Inc. /Ashley Furniture
01.2006 - 01.2009

Associate of Applied Science - Radio Broadcasting

Brown College

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H. Dru Meneese