Heaberlyn Campbell
La Marque,TX
Summary
Detail-oriented healthcare administrative professional with 20+ years of experience in medical documentation, data management, and healthcare support. Skilled in reviewing clinical documentation, EMR systems, and maintaining HIPAA-compliant patient records. Currently pursuing Medical Billing and Coding certification with training in CPT coding, insurance claim processes, and revenue cycle operations. Proven ability to perform high-volume data entry with accuracy, identify documentation discrepancies, and support charge capture and billing processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Document Index Specialist
UnitedHealth Group
Houston, TX
01.2026 - 03.2026
- Reviewed and indexed medical records within electronic medical record (EMR) systems.
- Performed HEDIS document indexing to support quality reporting and healthcare compliance programs.
- Ensured proper categorization of patient records to support clinical review and healthcare data accuracy.
- Maintained strict HIPAA compliance while handling protected health information.
Document Specialist
Datavant
Houston, TX
04.2025 - 12.2025
- Retrieve and process patient medical records from hospitals and physician offices to support insurance and healthcare operations.
- Review clinical documentation for completeness, accuracy, and HIPAA compliance.
- Manage high-volume electronic records across multiple systems and databases.
- Coordinate with healthcare providers to obtain missing documentation required for claims and record validation.
- Support healthcare data management and documentation review processes related to billing and insurance operations.
- Managed approximately 30 outgoing calls, emails and faxes per day from customers.
Customer Care Representative
Concentrix
Houston
10.2024 - 04.2025
- Managed high-volume inbound calls while documenting customer information and resolving service issues.
- Maintained accurate data entry records and case documentation.
- Demonstrated strong problem-solving skills and attention to detail in a fast-paced environment.
Director of Purchasing & Food Safety
Lt. Blenders
Galveston, TX
07.2018 - 11.2023
- Managed procurement, inventory tracking, and sales data entry processes.
- Conducted internal audits and maintained regulatory compliance documentation.
- Oversaw operational reporting, record management, and logistics coordination.
- Ensured adherence to food safety standards and documentation requirements.
Emergency Room Technician
Nacogdoches Memorial Hospital
Nacogdoches, TX
08.2001 - 06.2014
- Assisted medical staff with patient care and clinical support within the emergency department.
- Documented laboratory information, patient data, and treatment support activities.
- Maintained accurate patient documentation and supported medical record management processes.
- Ensured patient privacy and HIPAA compliance when handling medical information.
Education
Associate Degree - Health Information Technology
DeVry University
Chicago, IL03-2026
No Degree - Medical Billing and Coding Program
DeVry University
Chicago, IL07-2025
Skills
- EMR/EHR Systems
- Medical Documentation Review
- HIPAA Compliance
- Medical Terminology
- Data Entry & Accuracy
- Documentation Auditing
- Quality Assurance
- Healthcare Documentation Systems
- CPT & ICD-10 Coding Fundamentals
- CRM Systems
- Data Management Systems
- Documentation management
Certification
- Medical Billing & Coding – DeVry University (2025 – In Progress)
- Life & Health Insurance License (2018–2020)
- SQF Practitioner
- PCQI Certification
- HACCP Certification
CPC Certification (In Progress)
- Certified Professional Coder (CPC) – AAPC Candidate
- Coursework Includes:
- ICD-10-CM Diagnosis Coding
- CPT and HCPCS Coding Systems
- Medical Terminology, Anatomy & Physiology
- Healthcare Documentation Review
- Revenue Cycle and Reimbursement Processes
- Medical Record Abstraction and Coding Compliance
- Insurance Claim Processing and Billing Regulations
- Currently completing coding coursework with hands-on virtual coding practice in preparation for the AAPC CPC Certification Exam.
Timeline
Document Index Specialist
UnitedHealth Group
01.2026 - 03.2026
Document Specialist
Datavant
04.2025 - 12.2025
Customer Care Representative
Concentrix
10.2024 - 04.2025
Director of Purchasing & Food Safety
Lt. Blenders
07.2018 - 11.2023
Emergency Room Technician
Nacogdoches Memorial Hospital
08.2001 - 06.2014
Associate Degree - Health Information Technology
DeVry University
No Degree - Medical Billing and Coding Program
DeVry University