Increased sales by offering advice on purchases and promoting extended warranties.
Organized sales paperwork, presented proposals and finalized contracts.
Ran credit reports and processed loans for customers.
Administer of website and online sales.
Group Sales Manager
Bass Pro Shops
12.2017 - 02.2022
Successfully implemented start-up of BOSS (Buy Online Store Ship) internet order fulfillment, shipping up to 200 orders daily with near 100% accuracy rate.
Provide motivational leadership to all areas in the Receiving, Hunting, Camo Clothing, Camping and Footwear Departments.
Manage cycle count process, inbound receipts, outbound shipments and RTV’s.
Delegate tasks to 6 Team Leaders/40 Outfitters and provide developmental opportunities.
Perform Manager on Duty tasks for all store operations, keyholder and alarm code holder.
Accountable for all ATF compliance for firearms including acquisitions, dispositions and NIC's 4473 background checks.
Responsible for interviewing, hiring and counseling of associates.
Warehouse Supervisor
API Heat Transfer
04.2011 - 09.2016
Responsible for all functions of Receiving and Shipping Departments, including written procedures and shipping at two locations.
Implemented and managed wood shop, producing up to 60 shipping crates per month.
Cost savings of over $35K per year to the company
Managed all inbound parts, supplies, and raw material for plant.
Prepared and routed all international and domestic outbound shipments to ensure on time delivery and cost effectiveness.
Responsible for 100% accuracy on all shipping paperwork including international shipping documents such as Commercial Invoices, Certificates of Origins, SLI's, etc.
Planning material and part pulls for maximum efficiency in all production areas.
Responsible for daily cycle count process, monthly raw material/finished goods inventory and scrap disposition.
Movement of racks and product storage based on current mix and flow of all materials.
Developed and implemented 5S process that created an organized and efficient work place.
Key member of committee which implemented freight cost reduction plan for all 5 US plants.
Power equipment trainer for Flexi-lift, Combi-lift, Cherry Picker, Electric Pallet Jack, Propane.
Fork Lift and active member of safety committee.
Shipping Supervisor
OfficeMax Distribution Center
06.2009 - 06.2010
Motivated and led a team of over 30 associates and 2 team leads in a fast-paced environment focusing on safety, teamwork, and exceeding production goals.
Personal Protective Equipment Champion.
Responsible for determining all mandatory and optional PPE.
Followed up with all associates after all incidents.
Updated all PPE information boards and organization of all PPE training paperwork.
Tracked and monitored progress of production using SAP reports and made necessary adjustments to ensure on time dispatches of up to 30 trailer loads per night.
Strong floor presence and managed by promoting LEAN concepts such as TIMWOOD, 5S and utilizing Gemba walks.
Assistant Store Manager
Big Lots
11.2008 - 06.2009
Responsible for timely, accurate receiving and processing of large volumes of freight.
Merchandising product to achieve visual impact and high sales.
Managed sales floor and scheduled cashiers, stockers and store recovery associates.
Conducted store meetings and presented corporate sales plans.
Picking/Shipping Supervisor
CVS Distribution Center
11.2007 - 11.2008
Managed picking and shipping operations with a progressive and positive style that led departments from being ranked in the bo om third to the top third of the 15 CVS distribution centers.
Responsible for accurate loading and on time dispatches of up to 25 trailer loads per night, as well as coordination of dispatches with third party contract carriers.
Investigated accidents and determined appropriate action.
Conducted power equipment certification and safety classes for all associates on second shift.
This included on-the-job training for forklift and pallet jack operation.
Department Supervisor
KB Toys Distribution Center
09.1999 - 11.2007
Responsible for accurate KB Toys retail store shipments of up to 47 trailers containing up to 2 million dollars of inventory daily and communication with dozens of third party carriers.
Managed all LTL shipments, planned dispatch times, reviewed rates and shipment delivery times with LTL carriers.
Successfully coordinated picking and shipping of wholesale customer orders, valued at over 10 million dollars per year, with our wholesale division, Creative Innovations and Sourcing.
Responsible for hiring, terminations and all disciplinary actions.
Selected as team member to install Warehouse Management System and train associates at the KB Toys DC in Puerto Rico.
Conducted detailed daily audits and worked closely with the corporate office to ensure accuracy of 25-million-dollar inventory.
Responsible for maintaining RF system, PC's, printers, phones and network.
Used Automated Distribution System reports to move product to specified locations and increase productivity in 2 modules where 75% of outbound volume was processed.
Education
Bachelor of Arts - Sociology
Wilmington College
1997
Skills
Leadership
Team building
Customer service
Inventory Control
Operations management
Process improvement
Timeline
Sales Representative
Clark's RV Center
08.2022 - Current
Group Sales Manager
Bass Pro Shops
12.2017 - 02.2022
Warehouse Supervisor
API Heat Transfer
04.2011 - 09.2016
Shipping Supervisor
OfficeMax Distribution Center
06.2009 - 06.2010
Assistant Store Manager
Big Lots
11.2008 - 06.2009
Picking/Shipping Supervisor
CVS Distribution Center
11.2007 - 11.2008
Department Supervisor
KB Toys Distribution Center
09.1999 - 11.2007
Bachelor of Arts - Sociology
Wilmington College
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