Heath Chitwood
Springhill,KS
Summary
Mission-driven security professional with over 20 years of experience in protective services, security operations, and leadership across diplomatic, military, and commercial environments. Known for combining disciplined security strategy with strong operational leadership and customer service standards. Proven success managing high-risk security programs for U.S. embassies in conflict zones and later transitioning those leadership skills into domestic operational management roles. Experienced in threat assessment, emergency response coordination, team leadership, and maintaining professional environments where safety, accountability, and operational performance are critical.
Overview
21
21
years of professional experience
Work History
Shift Leader
DEH Security
Baghdad, Iraq
- Provided physical security oversight for key facilities and coordinated shift operations in high-risk areas of Baghdad.
Combat Engineer and Marine Security Guard
United States Marine Corps
- Assistant Detachment Commander, U.S. Embassy Kinshasa, Democratic Republic of Congo
- Training Noncommissioned Officer, U.S. Embassy La Paz, Bolivia
- Responsible for embassy security, anti-terrorism defense, and diplomatic access control during international assignments.
General Manager
Balance Roofing
Liberty, Missouri
01.2025 - Current
- Oversee daily operations for a roofing and construction company serving property management groups and custom home builders.
- Lead sales, production, and field operations teams while maintaining accountability for project performance, scheduling, and customer satisfaction.
- Develop internal procedures for estimating, scheduling, and quality control to improve efficiency and consistency across residential and commercial projects.
- Maintain long-term relationships with property managers, builders, and vendors while ensuring projects meet company standards and client expectations.
Roofing Project Director
PACT Construction
Lee's Summit, Missouri
01.2023 - 01.2025
- Directed large-scale commercial and multi-family roofing projects, primarily serving property management clients.
- Managed client relationships from consultation through final inspection while maintaining clear communication and accountability.
- Coordinated budgeting, material procurement, scheduling, and quality assurance across multiple concurrent projects.
- Worked closely with sales and production teams to streamline workflows and maintain project timelines.
- Resolved escalated client concerns and strengthened long-term partnerships through consistent service delivery.
Sales Consultant – Roofing and Construction
Pyramid Roofing Company
Grandview, Missouri
01.2016 - 01.2023
- Managed full-cycle residential and commercial roofing sales including inspections, estimates, insurance coordination, and job tracking.
- Provided direct customer consultations and maintained strong communication throughout project lifecycles.
- Coordinated scheduling with project managers and crews to complete work efficiently while minimizing disruptions for clients.
- Maintained documentation, customer follow-up, and referral relationships to support long-term business growth.
Operations Manager
Tip N Ring LLC
Olathe, Kansas
01.2013 - 01.2016
- Managed warehouse operations for a high-volume distribution center with responsibility for safety, security, and operational performance.
- Led cross-functional teams responsible for inventory movement, order fulfillment, and facility safety compliance.
- Implemented facility security procedures and coordinated logistics to maintain protected product movement and operational efficiency.
- Served as escalation point for internal and external customer concerns while maintaining service-focused operations.
Blackwater USA and Triple Canopy
Baghdad, Iraq
01.2005 - 01.2013
- Directed protective services supporting U.S. State Department personnel operating in high-risk environments.
- Supervised multinational teams responsible for compound security and mobile security operations.
- Developed emergency response procedures, shift rotations, and operational security protocols.
- Coordinated with military and law enforcement partners to maintain cohesive threat response and mission readiness.
Education
Bachelor of Science - Psychology
University of Phoenix
01-2015
Skills
- Threat Assessment and Mitigation
- Emergency Response Planning
- Protective Services
- Security Protocols and Risk Management
- Team Leadership
- Crisis Management
- Facility and Operations Management
- Cross-Agency Coordination
- Public Interaction and Conflict Resolution
Availability
Open to relocation and leadership opportunities within security operations, protective services, and risk management environments.
Timeline
General Manager
Balance Roofing
01.2025 - Current
Roofing Project Director
PACT Construction
01.2023 - 01.2025
Sales Consultant – Roofing and Construction
Pyramid Roofing Company
01.2016 - 01.2023
Operations Manager
Tip N Ring LLC
01.2013 - 01.2016
Blackwater USA and Triple Canopy
01.2005 - 01.2013
Shift Leader
DEH Security
Combat Engineer and Marine Security Guard
United States Marine Corps
Bachelor of Science - Psychology
University of Phoenix