Heath Gillard
Summary
Proven track record of enhancing store performance and customer satisfaction at Target through expert merchandise planning and exceptional customer service. A quick learner and motivated team player, adept at critical thinking and problem-solving, consistently exceeding sales targets. Skilled in stocking and replenishing, with a focus on achieving results through team leadership and attention to detail. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Merchandise Expert
Target
10.2022 - Current
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Contributed to overall store performance by consistently meeting or exceeding individual sales targets.
- Assisted in implementing store-wide sales events, coordinating with team members to ensure smooth execution and positive customer experiences.
- Increased efficiency by streamlining merchandising processes, reducing time spent on tasks.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Resolved customer issues promptly and professionally, ensuring continued loyalty to the brand.
- Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
Temporary Inventory Team Leader
Target
11.2023 - 02.2024
- Evaluated team member performance regularly, providing constructive feedback that contributed to individual growth as well as overall team success.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
Pharmacy Clerk
Willards Thrifty Way Pharmacy
11.2021 - 10.2022
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
Education
Bachelor of Arts - Management
University of Lafayette Louisiana
Lafayette, LA12.2025
High School Diploma -
Rayne High School
Rayne, LA05.2021
Skills
- Merchandise planning
- Performance Analysis
- Quick Learner
- Customer Service
- Dependable and reliable
- Attention to Detail
- Motivated Team Player
- Critical Thinking
- Decision-Making
- Stocking and Replenishing
- Team Leadership
- Complex Problem-Solving
Certification
- WAV Certified
- Stacker Certified
- Baler Certified
References
Target
- Pernall Dinvaut Executive Team Leader: 504-402-4792
- Jacob Parker Team Leader: 318-332-5866
- Nicholas Rogers Closing Team Leader: 337-294-7596
Willards Thrifty Way Pharmacy
- Lauren Higginbotham Pharmacy Tech: 337-258-7256
Timeline
Temporary Inventory Team Leader
Target
11.2023 - 02.2024
General Merchandise Expert
Target
10.2022 - Current
Pharmacy Clerk
Willards Thrifty Way Pharmacy
11.2021 - 10.2022
Bachelor of Arts - Management
University of Lafayette Louisiana
High School Diploma -
Rayne High School
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