Heath Harbison
Kyle,TX
Summary
Hospitality professional with extensive operational oversight and team management experience. Demonstrated success in training staff, improving guest relations, and enhancing performance metrics. Skilled in strategic planning and conflict resolution, consistently surpassing client expectations and promoting a positive workplace culture.
Overview
22
22
years of professional experience
Work History
Guest Service Manager
PMC
Austin, TX
07.2025 - Current
- Oversee operations at HGI Downtown and La Quinta, Austin.
- Management support for Hyatt Place and the Hampton, while we look to identify and place new GSMs.
- Attend and hold daily and weekly meetings to identify and resolve service and operational opportunities.
- Daily follow-up on service and client expectations.
- Hold team accountable to all initiatives set by both PMC and the client.
Hospitality Manager
LAZ Parking
Austin, TX
11.2022 - 07.2025
- Collaborated with client and city leadership to manage daily and weekly objectives.
- Trained and coached team members to surpass business and personal goals.
- Cultivated a positive environment that fostered growth and reduced turnover.
- Exceeded client and guest service expectations through exceptional hospitality.
Internet Sales Manager
Group One Automotive
South Austin, TX
05.2018 - 11.2022
- Manage and assign daily internet leads
- Train and mentor new team members
- Daily follow-up on customer satisfaction
- Meet and exceed monthly goals and sales objectives
Executive Team Leader
Target Corporation
Port Arthur, Beaumont and Houston
10.2003 - 12.2017
- Trained, mentored and coached new team members
- Scheduled team members weekly to ensure proper workload coverage
- Conducted quarterly performance reviews for my department managers
- Monitored daily reporting to identify and correct performance gaps
- Conducted weekly meetings with peers and direct reports on upcoming projects, and planogram changes
- Monitored shortage through reporting and collaboration from the Assets Protection team
- Ensured FIFO was conducted daily to ensure freshness in our perishable departments
- Holding Vendors accountably for inventory and brand standards
- District resource for Logistics
- District and Group trainer for Assets Protection
- District leader for Back Room Location Accuracy at 98.3%
- Leader for our new store/District operation model 'End to End'
- Remodel leader in 2017
Education
Business Management - Bussiness Administation
University Of Phoenix
Houston, TX09.2012
Skills
- Training both in-store and classroom settings
- Ability to manage 100-plus employees and multiple leaders
- Ability to thrive in a fast-paced environment
- Customer service
- Guest relations
- Performance management
- Operational oversight
- Team collaboration
- Event coordination
- Quality assurance
- Inventory management
- Strategic planning
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Relationship building
- Strong leadership
- Team management
- Business forecasting
- Budget administration
- Staff training and development
- Report preparation
- Schedule coordination
- Complaint handling
- Operations management
- Work Planning and Prioritization
- Performance evaluation
- Budget management
- Staff supervision
- Vendor interaction
- Strong multitasking abilities
- Team building
- Data analysis
- Shift scheduling
- Strategic planning and analysis
- Teamwork and leadership
- Problem-solving
- Crisis management
- Analytical thinking
- Detail-oriented
- Revenue management
- Professionalism
Timeline
Guest Service Manager
PMC
07.2025 - Current
Hospitality Manager
LAZ Parking
11.2022 - 07.2025
Internet Sales Manager
Group One Automotive
05.2018 - 11.2022
Executive Team Leader
Target Corporation
10.2003 - 12.2017
Business Management - Bussiness Administation
University Of Phoenix
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