Heath Jones
203 30th Street E, Tuscaloosa,AL
Overview
3
3
years of professional experience
Work History
Service Desk Technician
Simplified Medical Management
Tuscaloosa, AL
03.2024 - Current
- Tracked open incidents using ticketing system and kept customers informed about progress status regularly.
- Responded to incoming calls from customers regarding their technical queries.
- Prioritize and escalate issues based on severity and impact.
Sales Floor Representative
Best Buy
Tuscaloosa, AL
09.2023 - 03.2024
- Greet and assist customers in finding the right products based on their needs.
- Demonstrate products to customers and explain their features and benefits.
- Build and maintain strong relationships with customers to encourage repeat business.
Customer Care Representative
Animal Medical Center
Tuscaloosa, AL
09.2023 - 03.2024
- Schedule and confirm appointments for veterinary services, including routine check-ups and emergency visits.
- Maintain and update patient records, including medical history, vaccination status, and treatment plans.
- Handle emergency situations calmly and efficiently, ensuring prompt communication with the veterinary team.
Universal Banker
Truist Bank
Tuscaloosa, AL
02.2022 - 09.2023
- Utilize banking software and systems to manage accounts, process transactions, and perform other tasks.
- Handle and resolve customer complaints and concerns, with a focus on customer satisfaction.
- Assist customers with loan and credit applications, including personal loans, mortgages, and credit cards.
Education
High School Diploma -
Gordo High School
Gordo, AL05-2017
Skills
- Microsoft Office Suite
- Active Directory
- Windows 10
- VMware
- Barracuda
- Printer maintenance
Timeline
Service Desk Technician
Simplified Medical Management
03.2024 - Current
Sales Floor Representative
Best Buy
09.2023 - 03.2024
Customer Care Representative
Animal Medical Center
09.2023 - 03.2024
Universal Banker
Truist Bank
02.2022 - 09.2023
High School Diploma -
Gordo High School
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