Spending time with family, visiting my kids, playing golf, traveling
HEATH WARNER
Rock Falls,Illinois
Summary
Diligent owner and general manager in the golf and restaurant industries with over 18 years of experience in ensuring seamless business operations. Expertise in multitasking and cultivating strong relationships with staff and customers to enhance overall service quality. Proficient in computer applications and marketing strategies, with a solid background in budget administration, staff training, and optimizing procedural efficiency to align objectives with operational needs. Highly organized with a proven track record in inventory management, loss prevention, and successful vendor negotiations that drive profitability.
Overview
17
17
years of professional experience
Work History
Owner/General Manager
X-Golf Sauk Valley
Sterling, IL
12.2022 - 07.2025
- Developed and implemented operational strategies to enhance customer satisfaction and loyalty.
- Built all POS system menus
- Executed comprehensive digital marketing and advertising initiatives alongside management of computer networking to optimize business operations.
- Streamlined inventory management processes to reduce waste and improve product availability.
- Trained and mentored staff in best practices for customer service and sales techniques.
- Oversaw financial management including budgeting, forecasting, and expense control for profitability.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Owner/CEO
The Boulevard Pub & Grill
Sterling, IL
03.2016 - 02.2022
- Was in charge of all day-to-day operations of the entire business. Supported menu development initiatives to enhance offerings. Trained team members on best practices for operational efficiency.
- Created Point of Sale system menus and categories as well as handled all marketing, digital advertising and computer creating for the business.
- Supervised staff performance and ensured food quality to maintain operational excellence at Blvd Pub & Grill.
- Developed and implemented training programs to ensure all restaurant positions were filled with motivated personnel.
- Formulated and executed strategies to elevate team performance and streamline processes.
- Identified and engaged relevant vendors to establish efficient scheduling and coordination of inventory delivery.
- Oversaw financial operations, including payroll processing, bank transactions, and detailed assessments of income and expenses.
- Created weekly employee schedules. Assigned tasks to team members. Monitored quality and productivity of team performance.
- Ensured cleanliness and sanitation standards across all food service storage and preparation stations.
- Oversaw merchandising decisions, ensuring supply alignment with demand through effective inventory management.
- Optimized resource allocation to ensure precise expense management.
- Established sales budget for prime costs, loss of goods, and controllable items to enhance cash flow management.
General Manager
TitleMax
Sterling, IL
04.2014 - 11.2015
- Managed all loan officers and employees of the franchise location in Sterling, IL.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Trained employees on business principles, best practices, protocol and system usage.
- Designed sales and service strategies to improve revenue and retention.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Implemented effective customer service to encourage feedback.
- Trained, managed and motivated employees to promote professional skill development.
- Built and maintained loyal, long-term customer relationships through effective account management.
Head Golf Professional
Prairie Ridge Golf Course
Morrison, IL
03.2008 - 12.2013
- Handled all day-to-day operations in the facility including all golf operations, staff scheduling, marketing and advertising, golf cart fleet management, events calendar, and tee sheet management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Organized and executed outings, playdays, tournaments and leagues for all of our members and guests.
- In charge of all aspects of pro shop.
- Inventory manager including food and beverage and all bar products, including Liquor and beer and wine.
- Head golf instructor of Heath Warner Golf Academy.
Education
Some College (No Degree) - Criminal Justice
Sauk Valley Community College
Dixon, ILHigh School Diploma - undefined
Sterling High School
Sterling, IL06.1996
Skills
- Effective communication
- Skilled in managing multiple tasks
- Great computer skills
- Staff training and development
- Cash flow optimization
- Talent development
- Great leadership skills
- Customer relations
- Recruiting and hiring
- Merchandising
- Marketing
Interests
Timeline
Owner/General Manager
X-Golf Sauk Valley
12.2022 - 07.2025
Owner/CEO
The Boulevard Pub & Grill
03.2016 - 02.2022
General Manager
TitleMax
04.2014 - 11.2015
Head Golf Professional
Prairie Ridge Golf Course
03.2008 - 12.2013
High School Diploma - undefined
Sterling High School
Some College (No Degree) - Criminal Justice
Sauk Valley Community College