Heather Adams
Summary
Seasoned customer service manager with a proven track record of elevating customer satisfaction. Excelled in establishing positive, encouraging relationships with staff and customers.
Overview
18
18
years of professional experience
Work History
Children's Librarian
Osage Public Library
06.2022 - Current
- Designed and implemented children's educational displays, featured books, and interactive games and passive programs.
- Worked with area schools, daycares and other organizations to create youth programs.
- Provided book suggestions to library director to support youth programs.
- Planned and implemented youth programs throughout the year.
- Communicated the youth programs to library staff, director and board.
Customer Service Representative
Fox River Mills
11.2019 - 10.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Collaborated with all other departments on private label projects to ensure adherence to their requests.
Sales Manager/Front of House Manager
Taste/Piggyback Smoke Shack
09.2017 - 11.2019
- Recruited, interviewed and hired employees and trained new employees.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed customer accounts and customer relationships.
- Created the work schedule for both front of house and back of house positions.
Customer Service Manager
Milkhouse Candles
08.2012 - 09.2017
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Created daily production schedule based on orders and finished goods on hand.
Children's Librarian
Osage Public Library
08.2006 - 08.2013
- Designed and implemented children's educational displays, featured books, and interactive games and passive programs.
- Worked with area schools, daycares and other organizations to create youth programs.
- Provided book suggestions to library director to support youth programs.
- Planned and implemented youth programs throughout the year.
- Communicated the youth programs to library staff, director and board.
Education
Bachelor of Science - Elementary Education
Iowa State University
Ames, IA12.1992
Skills
- Elevating customer satisfaction and managing key accounts
- Collaborating with all departments/staff within organization
- Efficient in problem resolution
Additional Information
Currently taking Director Endorsement classes through the State Library of Iowa.
Timeline
Children's Librarian
Osage Public Library
06.2022 - Current
Customer Service Representative
Fox River Mills
11.2019 - 10.2023
Sales Manager/Front of House Manager
Taste/Piggyback Smoke Shack
09.2017 - 11.2019
Customer Service Manager
Milkhouse Candles
08.2012 - 09.2017
Children's Librarian
Osage Public Library
08.2006 - 08.2013
Bachelor of Science - Elementary Education
Iowa State University
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