Heather Addicks
Watauga,TX
Summary
High-performing Operation Manager with over 7 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Work History
Operation Manager
Dallas Texas Tool & Die
Dallas, Texas
06/13/14 - Current
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Resolved challenges associated with company websites, vendors and telecoms.
Education
GED -
1991
Skills
- Workforce Training
- Decision Making
- Staff Management
- Planning and Implementation
- Inventory Management
- Operations Monitoring
- Problem-Solving
- Customer Service
- Contract Review and Recommendations
- Assignment Delegation
- Sales Tracking
- Human Resources Oversight
- Supplier Monitoring
- Operations Oversight
- Administrative Management
- Customer Service Management
- Records Organization and Management
- Logistics Oversight
Timeline
Operation Manager - Dallas Texas Tool & Die
06/13/14 - Current
Springtown High School - GED,
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