HEATHER ADKINS
Peyton,United States
Summary
Dynamic Cyber Security Engineer with extensive experience at Jacobs Technology, specializing in vulnerability assessment and security compliance. Proven track record in enhancing security postures through innovative solutions and effective team collaboration. Adept at developing comprehensive security policies while maintaining a keen attention to detail and a commitment to continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cyber Security Engineer, Compliance and Governance
Amentum
Colorado Springs, United States
04.2024 - Current
- Analyzed technical security assessments to identify vulnerabilities and ensure compliance with Information Assurance standards.
- Validated system security requirements, establishing robust security designs for enhanced protection.
- Collaborated with architects and developers to integrate information security functionalities per Sponsor policy.
- Assessed and mitigated system security threats throughout program life cycle.
- Reviewed documentation for completeness and compliance, providing actionable feedback on content.
- Developed and implemented comprehensive security policies, standards, and procedures.
- Maintained up-to-date knowledge of security trends to align with industry regulations.
- Made recommendations to enhance security systems and procedures.
Cyber Security Engineer, Comply 2 Connect
JACOBS TECHNOLOGY
Colorado Springs, United States
09.2022 - 04.2024
- Configured, designed, and administered zero trust environment to enhance security posture.
- Managed compliance of security tools with Department of Defense requirements.
- Administered Cisco Identity Services Engine for secure network access.
- Conducted compliance audits and remediation for security device configurations.
- Performed regular system audits to identify vulnerabilities and threats.
- Developed security policies and procedures to safeguard sensitive information.
- Provided technical support for security solutions across various platforms.
- Analyzed system logs for malicious activities and unauthorized access attempts.
Cyber Security Engineer, ESS/HBSS Engineer
JACOBS TECHNOLOGY
Colorado Springs, United States
09.2021 - 09.2022
- Configured, designed, and administered security tools, including McAfee ePO and Endpoint Security Solution.
- Ensured compliance with DOD requirements through effective management of security tools.
- Participated in team meetings to discuss project progress updates.
- Conferred with technical personnel to prepare designs or operational plans.
- Documented all engineering activities according to established procedures.
- Performed testing to determine functionality or optimization.
- Advised customers on use of products or services.
- Generated technical reports for customers.
- Managed security compliance reporting, providing recommendations for status improvement.
- Executed Security Technical Implementation Guide and remediation processes.
- Configured security devices to monitor networks for potential violations and supported incident responses.
- Tracked activities, conducted after-action reviews, and compiled root cause and daily status reports.
- Implemented software upgrades and security patches as required.
- Provided on-call support and maintained systems during maintenance windows.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Customer Support Project Administrator
JACOBS TECHNOLOGY
Colorado Springs, United States
07.2020 - 09.2021
- Delivered in-person and remote support for MDA end users, troubleshooting computers and printers.
- Utilized Windows, Remedy, and Skype for Business to enhance service efficiency.
- Submitted and tracked over 400 helpdesk tickets using extensive BMC Remedy expertise.
- Installed software and hardware at end-user offices, including laptops and monitors.
- Administered daily hardware, software, network, and user configurations.
- Imaged over 1,200 laptops during tech refresh project, ensuring timely deployment.
- Provided telework kits for remote work initiative to facilitate seamless transitions.
- Monitored project performance against established goals and objectives.
Support Engineer
TEK-EXPERTS
Colorado Springs, United States
03.2020 - 07.2020
- Utilized Windows, Microsoft O365, Azure, and SharePoint 2019 daily for operational tasks.
- Applied extensive knowledge of RAVE ticketing system for efficient helpdesk ticket management.
- Mentored new employees in onboarding processes and software/system training.
- Provided Tier 1 and Tier 2 escalation support for technical issues.
- Assisted Microsoft O365 clients with Teams and Skype for Business through email and phone communication.
- Monitored trouble tickets to ensure timely follow-up and resolution, enhancing client satisfaction.
Benefits Counselor
MARSH & MCLENNAN COMPANIES
Urbandale, United States
08.2015 - 12.2015
- Utilized Windows 7/8, Microsoft Office 2013, and SharePoint 2013 for daily tasks.
- Leveraged BMC Remedy for submitting, tracking, and closing helpdesk tickets.
- Mentored new employees on onboarding and software/system training processes.
- Assisted employees with setup of new hire and open enrollment benefits.
- Answered employee and plan participant calls, providing accurate information on benefits.
- Guided employees to appropriate solutions while maintaining work quality.
- Resolved participant inquiries and conducted research for comprehensive follow-up.
- Performed quality assurance reviews to ensure consistency in service delivery.
Education
Associate of Applied Science - Computer Information Systems
PIKES PEAK STATE COLLEGE
COLORADO SPRINGS, CO01.2019
Associate of Applied Science -
UNIVERSITY OF ALASKA
FAIRBANKS, AK01.2006
Skills
- Windows operating systems
- Mobile operating systems
- Vulnerability assessment and risk management
- Security compliance and policies
- Incident response and recovery
- System auditing and analysis
- Technical documentation and reporting
- Attention to detail and accuracy
- Effective communication skills
- Team collaboration and teamwork
- Continuous learning and improvement
- Software licensing and patch management
- Data analysis and interpretation
- IoT security measures
- Cybersecurity frameworks and principles
- Security awareness training programs
- Problem-solving and decision-making aptitude
- Threat intelligence gathering
- Access control mechanisms
- Interpersonal skills and relationship building
Technology Summary
Windows XP, Windows 7, Windows 8, Windows 10, Windows 11, Mac OS X, Android, eMASS, PowerBI, Trellis/McAfee ePolicy Orchestrator, BMC Remedy Helpdesk Ticketing, Cisco ISE, SharePoint, Project, Visio, Microsoft O365 (Word, Excel, Outlook, PowerPoint, Access, OneNote, Skype, Teams), CompTIA - Security+ SY0-501/DoD 8570, DoD Secret Security Clearance
Certification
- CompTIA Security +
Timeline
Cyber Security Engineer, Compliance and Governance
Amentum
04.2024 - Current
Cyber Security Engineer, Comply 2 Connect
JACOBS TECHNOLOGY
09.2022 - 04.2024
Cyber Security Engineer, ESS/HBSS Engineer
JACOBS TECHNOLOGY
09.2021 - 09.2022
Customer Support Project Administrator
JACOBS TECHNOLOGY
07.2020 - 09.2021
Support Engineer
TEK-EXPERTS
03.2020 - 07.2020
Benefits Counselor
MARSH & MCLENNAN COMPANIES
08.2015 - 12.2015
Associate of Applied Science - Computer Information Systems
PIKES PEAK STATE COLLEGE
Associate of Applied Science -
UNIVERSITY OF ALASKA
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