Heather Adkins
Portland,OR
Summary
Detail-oriented individual with a strong background in fine dining service. Recognized for exceptional customer service, attention to detail, and the ability to promote menu items effectively, driving guest satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Fine Dining Server
Rainer Guest Services
Ashford, Washington
05.2024 - 10.2025
- Provided exceptional customer service in a high-end dining environment.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Promoted additional menu items or special offers as appropriate.
- Communicated regularly with kitchen staff regarding order status updates.
Server
Crystal Mountain Resort
Enumclaw, Washington
11.2024 - 05.2025
- Maintained cleanliness and organization of dining area and service stations.
- Set up tables and prepared dining spaces for upcoming shifts.
- Provided excellent customer service to ensure satisfaction.
- Supported team members during peak hours to ensure smooth operations.
Warehouse Worker
Home Depot
Kansas City, Missouri
11.2023 - 05.2024
- Operated forklifts to move materials safely throughout the warehouse.
- Loaded and unloaded trucks with precision and efficiency.
- Maintained inventory accuracy through regular stock checks.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
Fine Dining Server
Aramark- Crater Lake
Crater Lake, OR
05.2023 - 10.2023
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Processed payments promptly at the end of meal service period using POS terminals.
Assistant Manager
Keystone Resort
Keystone, CO
10.2022 - 05.2023
- Assisted in daily operations of guest services at a premier mountain resort.
- Coordinated staff schedules to ensure optimal coverage during peak seasons.
- Handled guest inquiries and resolved issues to enhance visitor experience.
- Managed inventory levels for supplies and equipment needed for operations.
- Maintained up-to-date knowledge of company products and services.
Fine Dining Server
Princess Cruises Lines
Trapper Creek , AK
05.2017 - 09.2022
- Provided exceptional customer service in a high-end dining environment.
- Assisted guests with menu selection and wine pairings.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Provided guests with information about menu items, made suggestions and took orders.
- Accurately recorded orders in POS system while providing excellent customer service.
Fine Dining Server
Xanterra Parks & Resorts
Death Valley Junction, California
10.2013 - 03.2022
- Provided exceptional customer service in a high-end dining environment.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Participated in regular staff meetings and training sessions to improve service standards.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
Education
Bachelor Of Science (BS) - General Studies
East Tennessee State University
Johnson City, TN05-2011
Skills
- Effective communication
- Adaptability in service
- Exceptional customer service
- Upselling techniques
- Team collaboration
Timeline
Server
Crystal Mountain Resort
11.2024 - 05.2025
Fine Dining Server
Rainer Guest Services
05.2024 - 10.2025
Warehouse Worker
Home Depot
11.2023 - 05.2024
Fine Dining Server
Aramark- Crater Lake
05.2023 - 10.2023
Assistant Manager
Keystone Resort
10.2022 - 05.2023
Fine Dining Server
Princess Cruises Lines
05.2017 - 09.2022
Fine Dining Server
Xanterra Parks & Resorts
10.2013 - 03.2022
Bachelor Of Science (BS) - General Studies
East Tennessee State University