Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Alarcon

Winnemucca,NV

Summary

Detail-oriented and adaptable professional with 9 years of diverse experience in fast-paced business environments, including program coordination, employee engagement, event planning, and operational support. Proven ability to organize complex projects, manage competing priorities, and adapt quickly to changing business needs. Skilled in cross-functional collaboration, budget management, communications, resource coordination, and problem-solving, with experience utilizing multiple systems and software to efficiently manage daily responsibilities. Proficient in SAP, Concur, Microsoft Office, and program and event coordination.

Overview

11
11
years of professional experience

Work History

Safety Engagement Lead

Turquoise Ridge -Nevada Gold Mines
Golconda, NV
10.2025 - Current
  • Lead employee engagement and organizational initiatives across multiple site divisions, supporting communication, recognition, morale, and company culture.
  • Partner with leadership, supervisors, employees, and cross-functional teams to develop and implement engagement strategies and programs.
  • Plan, organize, and execute large-scale employee and community events, managing logistics, vendors, volunteers, resources, budgets, and timelines.
  • Manage multiple programs and projects simultaneously, including employee recognition, engagement campaigns, community initiatives, and workforce programs.
  • Utilize multiple software programs and systems to manage planning, communication, budgets, reporting, scheduling, and administrative responsibilities.
  • Adapt quickly to changing priorities, business needs, and operational demands, adjusting plans and resources to effectively support company objectives.
  • Gather employee feedback and engagement insights, providing leadership with actionable recommendations for improvement.
  • Develop presentations, communications, promotional materials, and campaign strategies to increase employee participation and engagement.
  • Demonstrate strong organization, planning, resourcefulness, and problem-solving skills while managing competing priorities in a fast-paced environment.

Safety Specialist

Turquoise Ridge- Nevada Gold Mines
Golconda, NV
01.2024 - 10.2025
  • Maintain 100% monthly compliance with Fatal Risk Management (FRM) verification protocols and support high-risk activity controls.
  • Lead monthly safety meetings and deliver training for supervisors and salaried personnel across key safety modules.
  • Support MSHA and State inspections, planned general inspections, FRM initiatives, and Management of Change (MOC) processes.
  • Conduct SOP audits, identify safety deficiencies, and collaborate with departments to develop and verify corrective actions.
  • Support ICAM investigations, Close Call Program initiatives, incident reporting, and proactive risk mitigation efforts.
  • Provide daily and after-hours safety support, responding to emerging risks and concerns across operations.
  • Support Contractor Management by reviewing safety documentation, hazard identification, and compliance requirements.

Guarantee Service Representative

Patagonia Service Center
Reno, NV
10.2020 - 12.2023
  • Resolved discrepancies promptly by verifying paperwork and item information for accurate returns.
  • Provided exceptional customer service across channels, facilitating prompt refunds and enhancing customer satisfaction.
  • Managed financial aspects of crediting costs using Microsoft 365 and Commercial Ware systems to maintain accurate records.
  • Handled complex return orders to streamline operations and enhance productivity.
  • Determined quality disposition and routing for inspected customer return items.
  • Processed return packages, ensuring quality standards and timely processing.
  • Employed strong organizational skills throughout the returns management process.
  • Trained and supervised temporary teams during peak workload periods to maintain operational effectiveness.

International Assistant

Patagonia Service Center
Reno, NV
09.2017 - 10.2020
  • Coordinated communication and export documentation for international customers
  • Ensured regulatory compliance for importing and exporting shipments
  • Processed customs clearance documentation using various software systems
  • Proficient in Scheduling freight forwarders and booking appointments
  • Loaded ocean freight containers and staged air freight for pick up
  • Managed customer correspondence to enhance communication efficiency resulting in timely order completion

Merchandise Processor

Patagonia Service Center
Reno, NV
06.2017 - 09.2017
  • Executed daily order fulfillment, including merchandise pulling, picking, and packing, ensuring timely order processing
  • Coordinated with various departments to ensure efficient order completion for order completion
  • Operated software for processing orders
  • Adhered to customers' specific packing requirements and shipping methods
  • Resolved customer cancellation requests and addressed inventory shortages to maintain order accuracy

Cocktail Server

Nugget Casino Resort
Reno, NV
07.2015 - 04.2017
  • Greeted guests and took drink orders to maximize service and satisfaction
  • Communicated with team to ensure timely fulfillment of customer drink requests
  • Built relationships with customers, fostering loyalty and repeat business
  • Checked customer identification for age verification

Education

HIGH SCHOOL DIPLOMA -

Albert Lowry High School
Winnemucca, NV

Skills

  • Risk management
  • Safety training
  • Safety program development
  • Operations & Logistics: Warehouse Management, Freight Operations, Forklift Operation, Clerical and administrative support
  • Software & Systems: SAP, Concur, Microsoft Dynamics 365, CommercialWare, Workday, Microsoft Office (Word, Excel, Teams), Webex, Adobe Acrobat
  • Budget management
  • Leadership communication

Accomplishments

  • Quality Workwear Award Patagonia - Consistently meeting above standards and performing at a high level
  • Implementing a 21-day health challenge for the return's department at Patagonia Service Center
  • Planned and executed two large-scale employee appreciation and engagement events.
  • Developed an engagement campaign that increased employee participation and connection.
  • Managed event budgets, expenses, and purchasing using SAP and Concur.
  • Coordinated vendors, volunteers, logistics, and event timelines.
  • Supported engagement initiatives across three major operational areas, underground, process and open pit.
  • Led programs including Bright Ideas, DNA Awards, NGM’s Got Talent, and employee recognition events.
  • Built strong relationships with employees, leadership, vendors, and cross-functional teams.
  • Received strong employee feedback for creating engaging events and improving workplace morale.

Timeline

Safety Engagement Lead

Turquoise Ridge -Nevada Gold Mines
10.2025 - Current

Safety Specialist

Turquoise Ridge- Nevada Gold Mines
01.2024 - 10.2025

Guarantee Service Representative

Patagonia Service Center
10.2020 - 12.2023

International Assistant

Patagonia Service Center
09.2017 - 10.2020

Merchandise Processor

Patagonia Service Center
06.2017 - 09.2017

Cocktail Server

Nugget Casino Resort
07.2015 - 04.2017

HIGH SCHOOL DIPLOMA -

Albert Lowry High School

Similar Profiles

  • Vicki VaughanVicki Vaughan

    Director of Athletics/School Safety & Engagement Coordinator at The Colorado Springs SchoolDirector of Athletics/School Safety & Engagement Coordinator at The Colorado Springs School

  • Jagdish ChaudharyJagdish Chaudhary

    <ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited

  • Mugunthan ChakrapaniMugunthan Chakrapani

    Senior Manager - Engagement Delivery Lead at Cognizant Technology SolutionsSenior Manager - Engagement Delivery Lead at Cognizant Technology Solutions

  • David SantanaDavid Santana

    Lead Stakeholder Engagement Specialist, Pipeline Safety & Compliance at National GridLead Stakeholder Engagement Specialist, Pipeline Safety & Compliance at National Grid

CREATE PROFILE
Heather Alarcon