Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

David Santana

Ponte Vedra,FL

Summary

Results-oriented stakeholder engagement professional with extensive experience in the utility sector, ready to leverage strong account management and relationship-building skills in an Inside Account Manager role. Proven track record of developing long-term partnerships, managing diverse stakeholders, and delivering high-impact projects underscores a commitment to excellence. Bilingual in English and Spanish, equipped with exceptional communication, negotiation, and customer service abilities. Expertise in managing pipelines, identifying growth opportunities, and ensuring compliance drives customer satisfaction, retention, and revenue expansion.

Overview

18
18
years of professional experience

Work History

Lead Stakeholder Engagement Specialist, Pipeline Safety & Compliance

National Grid
Malden, MA
01.2016 - 01.2025
  • Managed a $600K public awareness program mandated by the state Department of Public Utilities, ensuring compliance with safety regulations and program requirements.
  • Developed and implemented frameworks to lead cross-functional teams and stakeholders in analyzing pipeline safety data to identify and mitigate risks.
  • Maintained project budgets and schedules, ensuring adherence while keeping stakeholders informed and engaged.
  • Collaborated with cross-functional teams to streamline communication and improve stakeholder relationships.
  • Led community outreach programs, fostering brand awareness and strengthening local partnerships within service regions.

Community and Customer Manager

National Grid
Malden, MA
01.2013 - 01.2016
  • Led stakeholder engagement efforts and cross-functional team collaborations, improving project reliability for municipalities in projects exceeding $4 million.
  • Managed project costs, timelines, and stakeholder communications to ensure successful project delivery.
  • Coordinated emergency storm plans and responses with municipal leaders and first responders, strengthening community ties and trust.

Residential Sales Representative

National Grid
Waltham, MA
01.2008 - 01.2013
  • Consistently exceeded quarterly sales targets by an average of 20%, contributing significantly to gas service growth.
  • Managed a portfolio of over 100+ leads, guiding prospects through the entire sales cycle from initial contact to deal closure.
  • Collaborated with marketing teams to tailor solutions aligned with customer needs, enhancing satisfaction and loyalty.
  • Developed and maintained strong customer relationships to drive residential sales growth.

Energy Management Specialist – Accounts Payable

National Grid
Waltham, MA
01.2007 - 01.2008
  • Identified and resolved discrepancies, improving reconciliation efficiency across multiple accounts.
  • Managed monthly reconciliations for accounts and vendor payments, supporting budgeting and forecasting efforts.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Master in Management - General Business

Cambridge College
Cambridge, MA
01.2010

Skills

  • Account Management & Customer Relationship Development
  • Bilingual: English and Spanish
  • Stakeholder Engagement & Public Relations
  • Cross-Functional Team Collaboration
  • Pipeline Management & Revenue Growth
  • Microsoft Office Suite (Excel, PowerPoint, Teams)
  • Data Analysis & Risk Mitigation
  • Budget and Project Timeline Tracking
  • Sales and upselling

Websites

Affiliations

  • Managing Underground Safety Training (MUST) – Committee Member, State Representative (2022-2025)
  • The Partnership Inc. Leadership Development Program, 2013
  • Northeast Gas Association – Leadership in Tomorrow’s Utility, 2016-2017
  • Effective Communication, 2013
  • Inside Sales Training, 2012

Timeline

Lead Stakeholder Engagement Specialist, Pipeline Safety & Compliance

National Grid
01.2016 - 01.2025

Community and Customer Manager

National Grid
01.2013 - 01.2016

Residential Sales Representative

National Grid
01.2008 - 01.2013

Energy Management Specialist – Accounts Payable

National Grid
01.2007 - 01.2008

Master in Management - General Business

Cambridge College

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