Mark Siciliano

Load Planning:

Optimize Warehouse Operations: Direct warehouse workflows to
maximize efficiency and maintain operational standards for Shipco controlled containers.

Strategic Load Planning: Execute precise load planning strategies to
streamline the consolidation of containers, ensuring optimal capacity
utilization and timely transit.

Customer Service:

Proactively manage shipment files and documentation, ensuring
accuracy and real-time updates for all transit and warehousing
activities.

Coordinate with internal teams to resolve shipment holds and
releases, leveraging load planning data to prevent operational
bottlenecks.

Serve as a key liaison to facilitate seamless communication across
departments, directly impacting transit efficiency and client
satisfaction.

Documentation:

Regulatory Compliance Oversight: Ensure full compliance for all
export shipments and transactions by strictly adhering to U.S.
regulatory requirements and international trade standards.

Documentation Management: Maintain comprehensive export
documentation, ensuring accuracy and audit readiness for all crossborder
shipments and financial transactions.

Risk Mitigation: Proactively monitor export processes to identify and
resolve compliance risks, preventing delays and ensuring adherence
to U.S. government regulations.

• Account management (Export FCL/LCL)
• Contact shippers to confirm freight, collect all paperwork, arrange transportation to from rails/ports
• Quote customers along with agents FTL/LCL pricing on a daily basis and sell any special lanes according to current market
• Create and file all documentation with steamship lines per selected routing
• File AES whether routed through USA or Canadian POL's
• Validated rates along with any accessorial charges that may occur and advise customer as such once booked
• Confirm on board and sailings along with providing customer along with agent of the CIV/PKL/HBL/MBL as required
• CFR 49/IATA/Haz certified
• Cargowise certified
• Negotiate rates with steamship lines and trucking companies
• Reduce internal costs while searching for alternative means of increasing profit margins
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Focused on learning new skills and staying updated with industry changes.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Managed 5 large volume accounts along with general daily LCL/FCL accounts (one off's)
• Contacted shippers to confirm freight, collect all paperwork, arrange transportation
• Confirmed pricing and get approval from overseas to proceed with export
• Create and file all documentation with steamship line/routing selected
• File AES whether routed through USA or Canadian POL's
• Input and confirm all rates along with any accessorial charges that occur
• Confirmed on board and sailings along with providing customer with SWB/OBL's as required.
• Cultivated and maintained effective relationships with vendors, suppliers and customers.
• Collaborated with department leads and senior management to coordinate operations, and ensure customer orders met deadlines.
• Utilized problem solving skills to troubleshoot complex situations involving multiple parties.
• Developed process improvement initiatives to increase operational effectiveness to drive results.

• Managed daily export consignments, including routing, rate coordination, and shipment scheduling.
• Communicated with customers, carriers, vendors, and overseas offices via phone and email to ensure seamless shipment execution.
• Maintained and supported a strong customer base while assisting in onboarding and developing new accounts.
• Tracked and traced shipments to ensure accurate movement, timely delivery, and issue resolution.
• Provided accounting with accurate billing details and prepared complete booking confirmations for all export orders.
• Advised customers on cargo status, documentation needs, and shipment disposition.
• Prepared and issued client invoices in accordance with company and customer requirements.
• Compared carrier and vendor services/rates to secure competitive pricing and optimize customer solutions.
• Utilized UPS, FedEx, and DHL shipping portals for label creation, documentation, and export processing.
• Operated ERP systems and logistics platforms, including CargoSphere, CargoWise, and commercial invoicing tools, to manage export data and customs submissions.

• Managed daily export consignments, including routing, rate coordination, documentation preparation, and shipment oversight.
• Provided customer service support through phone and email communication with customers, carriers, vendors, and overseas offices.
• Maintained strong relationships with existing customers while assisting in the onboarding and development of new accounts.
• Prepared accurate export documentation in compliance with company, carrier, and industry requirements.
• Ensured adherence to all company policies, regulatory standards, and operational procedures.
• Monitored shipment progress and provided timely updates to customers to maintain transparency and service satisfaction.
• Coordinated internally with operations, sales, and accounting teams to support smooth order fulfillment and documentation accuracy.

• Managed export shipment files from receipt to final delivery, ensuring accurate documentation and adherence to sail dates.
• Coordinated with shippers, warehouses, and overseas agents to obtain instructions, verify cargo details, and confirm shipment execution.
• Entered shipment data into CaroTrans and other systems, prepared AES filings, and created comprehensive digital records for compliance and tracking.
• Prepared and submitted final bills of lading, hazardous declarations, and certificates of origin to steamship lines to prevent transit delays.
• Monitored export orders, tracked cargo status, and confirmed on-board status with shippers to support timely delivery.
• Communicated proactively with overseas agents and customers regarding cargo status, special instructions, and delivery confirmations.
• Closed shipment files for billing purposes upon confirmation of delivery and receipt from overseas agents.
• Resolved customer inquiries effectively, maintaining high satisfaction and fostering strong client relationships.
• Ensured compliance with international trade regulations and company standards throughout all documentation and shipping processes.

• Managed master shipping instructions and export documentation, including proofreading, editing, and entering data into internal systems to ensure accuracy and compliance.
• Maintained and updated manifests and ocean bills of lading (OBLs), coordinating vessel and sailing schedules for multiple shipping lanes.
• Communicated proactively with customers, overseas offices, terminals, and OTR truckers to resolve discrepancies, track cargo, and ensure timely shipment execution.
• Monitored and balanced container and chassis inventories for Terminal and Norfolk Southern operations across multiple regions, preventing shortages or surpluses.
• Negotiated rates and coordinated repositioning of empty containers/chassis, optimizing cost and operational efficiency.
• Processed Electronic Data Interchanges (EDIs), prepared shipping documents, and ensured compliance with international trade regulations and company policies.
• Maintained updated vessel schedules and generated work orders for terminals and truckers to coordinate dispatch and movement of shipments.
• Off-hired containers at lease expiration and ensured timely returns to leasing companies to meet monthly quotas.
• Monitored weekly fuel surcharge percentages, verified billing, and ensured accurate payments for all moves.
• Delivered responsive customer service, resolved complex issues, and maintained strong client relationships to support satisfaction and operational excellence.