Operations & Client Services Product Coordinator
BRANDI REED
Main Street, Inc
Pinson,AL
27
years of professional experience
Results-driven professional with expertise in coordinating product lifecycles from conception to launch. Proven track record of fostering effective team collaboration to meet project deadlines. Known for adaptability and strong focus on achieving impactful results within dynamic environments.
Work History
Operations & Client Services Product Coordinator
4 Years 9 Months- Partnered with cross-functional teams to support product launches, revisions, and line extensions
- Translate client needs into clear project specifications, coordinate design and production requirements, monitor workflow and deadlines, and resolve issues to ensure accuracy, quality, and customer satisfaction.
- Prepared reports and summaries to support decision-making on product performance and priorities.
- Maintained strong client relationships while promoting efficient operations and seamless collaboration across departments.
- Enforced strict quality control procedures throughout the production process, guaranteeing consistent excellence across all products under coordination.
- Managed the fulfillment process for custom-manufactured products, coordinating shipment preparation, order accuracy, delivery scheduling, and customer billing.
- Prepared and processed customer invoices, verified order details and pricing, maintained accurate shipping and billing records, and communicated with customers regarding order completion, shipment status, and payment requirements.
- Developed comprehensive reports detailing product performance metrics, providing valuable insights for executive decision-making processes.
- Maintained and analyzed operational reports related to custom products, production quantities, and shipping values.
- Compile, organize, and monitor production data, product totals, and shipping activity to ensure accurate reporting and performance tracking.
- Prepare periodic reports comparing production volumes, sales values, and shipping trends to support management decisions, identify operational trends, and improve departmental efficiency.
Data Entry Specialist
10 Months- Entered, verified, and updated records in database systems with strong attention to accuracy.
- Cross-checked data entries against supporting documents to reduce errors and duplicate records.
- Reviewed source documents for completeness and corrected inconsistencies before data processing.
- Maintained confidential files and protected sensitive information during routine record handling.
- Communicated with internal teams to clarify missing information and resolve data discrepancies.
- Monitored daily data queues and prioritized tasks to maintain consistent processing flow.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
CSR
7 Months- Resolved customer inquiries with accurate information and professional communication.
- Processed orders, returns, and account updates with strong attention to detail.
- Coordinated issue resolution with internal teams to support timely customer follow-up.
- Maintained customer records and service notes for accurate case tracking.
- Monitored service workflows to ensure consistent response quality and operational efficiency.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Territory Sales Manager
14 Years 1 Month- Developed and managed regional sales program and market operations.
- Boosted division performance by maximizing territory customer base and profit percentages.
- Audited Alabama, Mississippi and Florida regions' sales performance and data trends to improve underperforming areas.
- Researched and analyzed data and reports to identify trends and optimal sales strategies.
- Expedited resolution of customer problems and complaints to enhance satisfaction.
- Discovered sales opportunities by showcasing products and services to interested clients.
- Monitored customer complaint trends to inform operational strategies and improve satisfaction.
- Built and led talented sales team of 15 professionals committed to propelling performance within their regions.
- Led monthly district conference calls with Sales and Photography teams to update and align sales objectives.
- Audited Alabama, Mississippi and Florida regions' sales performance and data trends to improve underperforming areas.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Serviced accounts quarterly to present new product opportunities and maintain revenue streams.
HR Specialist
2 Years- Prepared weekly payroll for more than 500 salaried and hourly employees using PeopleSoft Software.
- Worked closely with department personnel to produce accurate and timely payroll.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Facilitated timely payment of invoices by sending reminders and contacting clients to resolve outstanding balances.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Ran daily timecard and expense reports to check data.
- Processed invoices for multiple clients to ensure timely payments.
- Reported sales taxes by calculating requirements on paid invoices.
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
- Compiled budget documents and monitored costs to maintain control systems.
- Compiled and monitored budget documents to ensure adherence to financial control systems.
- Trained new team members on company policies and accounting systems to enhance team knowledge and operational effectiveness.
Group Sales Coordinator
4 Years 7 Months- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Facilitated invoice payments by sending reminders and directly contacting clients to ensure timely processing.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Collaborated in development of Vendor procedures as pertained to events.
- Streamlined operations by collaborating with team members and customers to devise effective solutions.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported Group Sales department by compiling paperwork and taking detailed meeting minutes.
- Handled all delegated tasks, including set up and scheduling of vendors and other departments.
- Recognized by management for providing exceptional customer service.
- Established strong reputation for reliability and dedication through consistent punctuality and high-quality work.
- Improved customer satisfaction by finding creative solutions to problems.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Supported Groups Sales Manager and Facilities Manager in developing and managing budget for Group Sales Department.
Education
High School Diploma
Skills
Sales process
Sales presentations
Deal closing
Consultative selling
Solution selling
New account development
Sales tracking
Territory management
Key account development
Business retention
Sales territory growth
Consultative selling
Customer-focused sales
Vendor management
Territory management
Staff development
Account management
Multidisciplinary team leadership
Cross-functional leadership
Project oversight
Leadership capabilities
Product launch coordination
Operational process improvement
Project specification development
Quality assurance management
Prioritization and execution
Brand-building strategies
Operational strategy alignment
Teamwork and collaboration
Relationship building
Document control
GROWTH
Established and developed a Custom Print Department from the ground up, creating and implementing operational processes, production workflows, and customer service procedures. Coordinated all aspects of custom printing operations, serving as the primary liaison between clients, Graphics, and Production departments. Managed custom product orders, production coordination, shipping, customer billing, and operational reporting. Developed systems for tracking production quantities, product values, shipping activity, and departmental performance. Streamlined processes, improved workflow efficiency, maintained quality standards, and ensured exceptional customer service from initial order through final delivery.
Timeline
Operations & Client Services Product Coordinator
Main Street, Inc
02.2022 - CurrentRead More
Data Entry Specialist
Main Street, Inc.
04.2021 - 02.2022Read More
CSR
Main Street, Inc.
09.2020 - 04.2021Read More
Territory Sales Manager
Nationwide Studios, Inc
08.2006 - 09.2020Read More
HR Specialist
Aerotek
08.2004 - 08.2006Read More
Group Sales Coordinator
Ft. Worth Zoo
01.2000 - 08.2004Read More
Klein Oak High School
High School Diploma
Read More