ILETOFA JOHN TOPE
Newark
Summary
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Key Account Manager-Ocean Export FCL and LCL
DHL Global Forwarding
02.2022 - 10.2024
- Managed IFF Global account -Hazmat and non Hazmat shipment
- Liaise and coordinate with service provider to arrange pick up and delivery to CFS.
- ensure proper documentation of all shipment to meet statutory and custom requirement .
- managed visibility of the transit time to the destination and report any reason for delay.
- ensure timely billing of all expense and accurate cost optimization
- managed compliant and resolved damaged in transit shipment
RECRUITER CONSULTANT : CONSUMER AND COMMUNITY BANK(CCB)
J P MORGAN AND CHASE
07.2021 - 11.2021
- Source for candidate from the pipe line through requisition
- Screen candidate for pre-interview and recommend candidate for in-person interview for the branch.
- Move candidate through the recruiting cycle to on-boarding /HR process
- Report to the MD and Regional branch manager of each candidate status bi-weekly
- Calculate compensation using the ODT base on agreed negotiations between the branch manager and the candidate.
- Extend offer to candidate and process training of candidate /job shadowing.
- REMOTE
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS CO VAX –NY &CO(MANPOWER AGENCY)
01.2021 - 06.2021
- Check and resolve eligibility for all new York & Colorado citizen resident for covid 19 vaccination
- Schedule appointment for qualifying new York & Colorado citizen for covid 19 vaccination
- Help qualifying New York and Colorado citizen cancelled, reschedule and reapply base on the zip code proximity for the covid 19 vaccination
- Help new York & Colorado resident resolved any questions or issues regarding the covid 19 vaccination through the CDMS and VCC system.
- Give update to the New York state & Colorado residents concerning any government information and directive concerning the covid 19 vaccination
- Liaise between caller and local vaccination site to resolve concern regarding information on vaccines efficiency and safety.
- REMOTE
CARGO OFFICE AGENT
SWISSPORT CARGO USA Inc
02.2020 - 11.2020
- Documentation of cargo airway bill
- Loading of cargo into pall let and ULD
- Tracking, labeling and sorting cargo for loading.
- Physically counting of cargo inventory and updating the scanning device.
INTERNAL AUDIT EXECUTIVE
FIRST NATION AIRWAYS (SS) LIMITED
08.2010 - 01.2017
- 1. Review all collated sales report, cargo report, Excess report and ensure all lodgment are confirm with banks.
- 2. Review and Resolve all refunds due flight cancellation with inter switch through POS, cash
- 3. Review all invoice relating to procurement, expense, petty cash and client refund claims.
- 4. Carry out regular review of cash/stock count exercises and ensure all observed audit and control issues are promptly investigated and addressed/resolved
- 5. Conduct prompt investigation of frauds, complaints, service failures, breaches of policies and regulations as well as other referred cases and ensure that the cases are dispensed with set deadlines
Education
Bachelor of Science - ACCOUNTING
AHMADU BELLO UNIVERSITY
ZARIA, NIGERIA01.2005
MBA - FINANCE AND MANAGEMENT
OBAFEMI AWOLOWO UNIVERSITY, IFE
OSU, NIGERIA01.2014
Skills
- Good customer service relation
- Good management and interpersonal relationship
- Microsoft skill proficiency
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
Accomplishments
1.Introduction of CO-LOAD approached which has reduced cost and increase transit time to 75% of ETD.
2. Ensure file is bill in a timely manner to ensure revenue reporting in the period of the financial transaction
Certification
- 1. Institute of internal auditor.USA.(IIA/2106193)
- 2. Institute Of Chartered Accountant of Nigeria-Skills Level (ICAN/175020)
- 3. Chartered institute of finance and control (ACIFC/2653)
- Certified cargowise specialist
- WiseTech Academy-International Freight Fordwarding
Timeline
Key Account Manager-Ocean Export FCL and LCL
DHL Global Forwarding
02.2022 - 10.2024
RECRUITER CONSULTANT : CONSUMER AND COMMUNITY BANK(CCB)
J P MORGAN AND CHASE
07.2021 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS CO VAX –NY &CO(MANPOWER AGENCY)
01.2021 - 06.2021
CARGO OFFICE AGENT
SWISSPORT CARGO USA Inc
02.2020 - 11.2020
INTERNAL AUDIT EXECUTIVE
FIRST NATION AIRWAYS (SS) LIMITED
08.2010 - 01.2017
MBA - FINANCE AND MANAGEMENT
OBAFEMI AWOLOWO UNIVERSITY, IFE
Bachelor of Science - ACCOUNTING
AHMADU BELLO UNIVERSITY
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