Robin Hollaway

Received and arranged bookings for customers. Arranged and help customers with brokerage needs.

Filed AMS. Sent arrival notices to forwarders and brokers for customs clearance. Arranged deliveries with truckers for LCL and FCL freight.

Provided quotes to customers and overseas agents for DDU and DDP shipments.

Processed and approved invoices for accounting. Issued debit and credit notes to overseas agents.

Problem solve and collaborate with overseas agents, brokers, and freight forwarders to address issues and streamline the process.

Supervised and handled everyday operations for a team of 20. Made sure problems were resolved and updated SOP's.

Handled FCL routing and arranging customs clearance documents for broker to cleat freight through US customs. Set up and arrange delivery appointments.

Receive and arranged bookings from customers and KN overseas office to advise routing instructions

Prepare quotes to KNorigin office for DAP shipments.

Handled emails queries from other KN overseas office

Prepare and send arrival notices/ information to KN brokerage department and customers brokers for customs clearance.

Arrange deliveries to customers, upon receiving customs clearance.

Negotiate trucking rates, to get the most cost efficient rate to benefit KN

Arrange billing to the customers

Resolve any billing discrepancies against customers agreed rates and SOP's

Established a relationship with the customers to assist and update on import status of arrivals and deliveries

Handle some of the top accounts for KN, Hugo Boss and Southwire

Ability to handle large volume of customers and files.

Handle imports from all of Europe, Far East, and Middle East. Prepare and send arrival notices to consignees and brokers. Arrange customs clearance and deliveries for customers. Cut I.T.'s. T.E.'s, and I.E.'s to send freight to various destinations. Arrange Permits To Transfer to have containers pick up from piers and rail yards. Quote customers import ocean freight rates and tariffs. Knowledge of customs rules and regulations, Automated Manifest System (AMS) and Microsoft Outlook Express. Handle all profit and loss for each file. Make sure the overseas office debit and credit us the correct amount of funds. Approve agent and vendors invoices for payments. Process payments to vendors with the use of the Oracle System. Receiving payments for shipments and applying funds accordingly to obtain freight releases. Handled the warehouse trucking window. Make sure the truckers have the correct customs paperwork to pick up the freight. Prepare load plans to move in-bond freight to other destinations.