MINJI KIL
Lawrencecville,GA
Summary
Passionate logistics professional with experienced successful deliveries and customer service. Exceptional issue resolution ability, dealing with unforeseen accidental challenges. Precise communicator in two different languages handling the shipment of from Asia to regional merchants in the USA. Demonstrates exceptional multitasking abilities, handling the overall phase of the delivery process with detailed tracking, cost-effective trucker assignment, cooperating with trucker issues or support, and having precise and effective communication with SSL, shippers, customers and vendors. Skillful follow up for request from client.
Collaborative team player, actively participating in discussions to contribute to effective problem resolution. Consistently contemplate innovative approaches for maximize profitability and optimize the process. Eager to apply skills and experiences in a future logistics role.
Overview
1
1
year of professional experience
Work History
Ocean Import Coordinator as INTERNSHIP
FNS INC
02.2023 - Current
- Tracked shipment progress daily, predicting vendor shipping tendencies and proactively addressing potential delays.
- Managed shortages and damages by coordinating with shippers and SSL, ensuring timely resolutions and minimizing disruptions.
- Provided customers with timely and accurate shipment updates, significantly improving communication and satisfaction.
- Successfully reduced delivery failures by implementing proactive measures, coordinating with carriers and customers for prompt issue resolution.
- Developed strong relationships with carriers, ensuring dedicated service and swift problem-solving.
- Assisted truckers by providing essential information for efficient delivery processes.
- Effectively communicated and addressed customer concerns through discussions with vendors.
- Generated comprehensive shipment lists with delivery status and charges for customer reference.
- Identified potential extra charges, providing vendors with delivery solutions to optimize cost efficiency.
Education
Bachelor of Cultural Industry - Cultural Exchange
Kwang Woon University
Seoul, South Korea02.2022
Skills
- Customer service
- Deadline-Oriented
- Carrier Negotiations
- Multitasking Abilities
- Problem Resolution
- Reporting ability
- Shipment Scheduling
- Problem foreseeing Abilities
Languages
English
Korean
Japanese
Software
MS EXCEL
MS POWER POINT
MS WORD
Timeline
Ocean Import Coordinator as INTERNSHIP
FNS INC
02.2023 - Current
Bachelor of Cultural Industry - Cultural Exchange
Kwang Woon University
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