GAYLA STEPHENS
Edmond
Summary
Highly skilled and versatile professional with over 20 years of experience in pipeline safety compliance, leak survey management, and customer development. While I may not have direct experience in every industry, my deep knowledge of regulatory compliance, risk analysis, and stakeholder collaboration is highly transferable. I am a fast learner with a proven ability to adapt quickly, and I am eager to apply my strengths in analysis, communication, and leadership to new challenges. My experience working with state and federal agencies, conducting audits, and leading safety initiatives has equipped me with the tools to succeed in any environment. I am committed to continuous learning and ready to bring value to a dynamic team in the energy sector or beyond.
Overview
24
24
years of professional experience
Work History
Pipeline Safety Compliance Specialist- Hybrid
ONEGAS
Oklahoma City
04.2021 - 05.2024
- Analyze and evaluate the compliance programs within the company
- Executes fieldwork steps on assigned audits
- Identify gaps and work with program owners/operations to draft corrective actions
- Write audit reports with detailed findings & recommendations
- Provide information and assistance with responses to state and federal regulatory agency pipeline inquiries and notices
- Research and interpret pipeline safety rules established by state and federal regulations pertaining to the Department of Transportation (DOT)
- Interview employees throughout the company to identify and document risks and related controls
Leak Survey Field Specialist
ONEGAS
Oklahoma City
03.2010 - 04.2021
- Present leak survey records to the Oklahoma Cooperation Commission
- Overseeing the work of gas leak survey specialists and contractors
- Conduct leak surveys on gas pipelines and facilities, using various equipment and techniques
- Identify and recommend corrective and preventative actions to maintain the integrity of the gas system
- Adhere to all safety protocols and regulations related to gas handling and leak detection
- Ability to communicate effectively with colleagues, customers, and other stakeholders
Customer Development Specialist
ONEGAS
Oklahoma City
10.2000 - 03.2010
- Builder services to help with construction projects
- Collaborated with builders and contractors to uncover new opportunities for natural gas pipelines
- Responded to a high volume of customer inquiries via phone, email, and in-person, cultivating loyalty and satisfaction
- Ability to identify, analyze, and resolve customer issues effectively
- Developed and implemented customer relationship management strategies to improve customer experience
- Performed data analysis to evaluate trends in customer behavior over time
Education
Master of Business Administration (M.B.A.) -
Southern Nazarene University
Bethany, OK05.2012
Bachelor of Science - Organizational Leadership
Southern Nazarene University
Bethany, OK05.2005
Skills
- Research and Analytical Skills
- Communication Skills
- Problem-solving and Decision-Making
- Collaboration and Teamwork
- Time Management
- Technical Proficiency
- Customer Service
- Regulatory and Compliance Knowledge
- Attention to Detail
References
References available upon request
Timeline
Pipeline Safety Compliance Specialist- Hybrid
ONEGAS
04.2021 - 05.2024
Leak Survey Field Specialist
ONEGAS
03.2010 - 04.2021
Customer Development Specialist
ONEGAS
10.2000 - 03.2010
Master of Business Administration (M.B.A.) -
Southern Nazarene University
Bachelor of Science - Organizational Leadership
Southern Nazarene University
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