Heather Alcott
Canton,MI
Summary
Animal Care Specialist with history of delivering exceptional care to animals in various settings. Passionately promotes health and optimal wellness by providing quality support. Careful to observe animals and communicate concerns to help optimize care.
Overview
23
23
years of professional experience
Work History
Animal Care Specialist
Cherokee County Animal Shelter
09.2017 - Current
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Documented observations of animal behavior and physical condition to track health and progress.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs
- Kept animals clean and free of contaminants to promote optimal health
- Protected animals from care errors by maintaining clear and secure tags
Bakery Team Member
Target
02.2009 - 11.2012
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage
Guest Service Team Leader
Target
06.2001 - 10.2007
- Evaluated team by reviewing customer feedback and key performance indicators.
- Assigned daily job tasks and workloads to [Number] team members.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Created and enforced new procedures, resulting in improved customer service and problem resolution.
- Assigned daily job tasks and workloads to 3 team members
Front Desk Manager
Fort Lauderdale Marriott North
07.2000 - 06.2001
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
No Degree - Georgia Law Enforcement Professional Management
Columbus State University
Columbus, GA11.2024
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL05.1989
Skills
- Enclosure Maintenance
- Critical Thinking
- Basic Animal Care
- Treatment Options
- Animal Evaluation
Timeline
Animal Care Specialist
Cherokee County Animal Shelter
09.2017 - Current
Bakery Team Member
Target
02.2009 - 11.2012
Guest Service Team Leader
Target
06.2001 - 10.2007
Front Desk Manager
Fort Lauderdale Marriott North
07.2000 - 06.2001
No Degree - Georgia Law Enforcement Professional Management
Columbus State University
High School Diploma -
Boyd Anderson High School
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