Heather Alexander
Atlanta
Summary
Experienced customer service leader with a proven ability to manage and motivate teams to deliver exceptional support. Skilled in conflict resolution, performance management, and process improvement to enhance customer satisfaction and streamline operations. Recognized for clear communication, adaptability, and a results-driven approach in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Frontier Airlines
04.2023 - 08.2025
- Computerized check-in of passengers for international and domestic travel.
- Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents
- Provide general information to passengers, give directions and flight information
- Assists with baggage claim reports.
- Maintain current knowledge of all flight times during shift and announce arrivals and departures as necessary.
- Utilize appropriate communications channels and maintain records, reports, and files as required
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Operations Agent
Frontier Airlines
12.2022 - 04.2023
- Report and record all irregularities, which involve flight operations safety or emergency measures.
- Collect, disseminate and distribute all information regarding Operational Control problems, which require immediate attention. Expedite follow-up action as required to resolve such problems.
- Maintain current knowledge and understanding of all operation manuals and regulatory requirements pertinent to areas of responsibility and authority.
- Monitor crew duty time limitations, currency requirements and aircraft status to ensure compliance with applicable Federal Aviation Regulation.
- Monitor and oversee safe conduct of flight operations of the company’s aircraft.
Substitute Teacher
Educators Now LLC
01.2022 - 10.2022
- Created detailed lesson plans aligned with course syllabus that were differentiated by content
- Stood in for absent staff members to conduct one-on-one instruction in all subjects
- Implemented a new curriculum and lesson plans for 5 hours each day in all subjects
- Provided a safe, comfortable, and stimulating environment for children
Security Officer
Arrow Security
11.2020 - 10.2021
- Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Performed safety and emergency evacuations for client needs and incidents
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
Customer Service Representative
National Grid
04.2018 - 08.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
Diploma -
North Atlanta High School
03.2017
CMAC - Clinical Medical Assistant
Emory University
Atlanta, GA08-2025
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Microsoft excel
- Leadership
- Patient Care
- Medical Competency
- Critical Thinking and Problem-Solving
- Professionalism
Certification
Clinical Medical Assistant Certification
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Frontier Airlines
04.2023 - 08.2025
Operations Agent
Frontier Airlines
12.2022 - 04.2023
Substitute Teacher
Educators Now LLC
01.2022 - 10.2022
Security Officer
Arrow Security
11.2020 - 10.2021
Customer Service Representative
National Grid
04.2018 - 08.2020
Diploma -
North Atlanta High School
CMAC - Clinical Medical Assistant
Emory University
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