Heather Alimonti

• Established independent teaching practice, generating $9,500 from private lessons and live painting demonstrations.
• Specialized in landscape art using Wet-on-Wet technique popularized by The Joy of Painting on PBS.
• Trained and certified by the Vice President of the Bob Ross Company, completed a 120 hour teacher certification program at the Bob Ross Art Workshop and Gallery.

• Serve as the primary relationship owner, responsible for strategic planning, performance improvement, cross-functional team coordination and revenue growth.
• Known for stabilizing high-risk accounts, improving service delivery, and building long-term partnerships through proactive communication and operational excellence.
• Manage a diverse portfolio of national and regional clients across insurance and specialty underwriting sectors.

Support risk management needs for two of the largest national carriers as a preferred vendor, Allstate and State Farm, as well as Burns & Wilcox, Bridge Specialty (Brown & Brown, Inc), Pioneer State Mutual, and Cypress Property & Casualty.

• Secured 5 additional states in 2026, increasing revenue by $165,000 per month.
• Grew the account from $1,700/month to $51,000/month over 8 years.
• Within the first 2 months of service, secured an 8.5% revenue increase through expanded order volume.
• Negotiated a strategic shift of all commercial Property orders to Davies, resulting in a 10% revenue increase.
• Secured additional price increase on other inspection product types due to strong service performance and relationship strength.
• Transformed a previously volatile account into a fully stable, high-performing partnership now entrusting Davies with 100% of their business.
• Developed a trusted, long-term relationship with the VP of Operations resulting in an annual 8,000+ policy project awarded every year since 2022, generating $600,000+ in additional revenue over four years.
• Led monthly calibration meetings tied to financial performance metrics; improved quality from 87% to 98%.
• Manage a competitive, performance-driven enterprise account where volume is awarded based on quality, timeliness, and complaint ratios.
• Resolved daily escalations related to data discrepancies, quality issues, and customer experience concerns.
• Reduced complaints by educating agents on processes and aligning expectations with insureds.
• Improved time service from 65% to 95% by implementing new workflows addressing appointment issues and valuation discrepancies.
• Increased time service from the low 40% to high 90% through structured reporting, inspector coaching, and rapid issue resolution.
• Built an internal error-tracking system to identify trends and support quality improvement.
• Strengthened the partnership further by subscribing the client to Davies' ongoing educational webinars.
• Ensured adherence to client-specific procedures, monitored billing accuracy, and communicated quality trends to internal teams.
• Coordinated operations for multiple legacy divisions, addressing unique operational needs and underwriting requirements.
• Oversaw a multi-year IT enhancement that resolved persistent valuation software issues.
• Selected by the CEO to lead onboarding and relationship management for a newly acquired client with plenty of growth opportunities to unlock.
• Conducted a comprehensive discovery process to identify pain points, align goals, and establish service framework.
• Earned immediate positive feedback from the client’s leadership for responsiveness and dependability.
• Received special recognition during Customer Care Week (2025) for outstanding service and responsiveness.
• Maintain a 75% daily vendor selection rate in a competitive environment through consistent, high-quality service.

• Developed engaging lesson plans for the 3-and 4-year-old classes, focusing on the five senses for each learning concept in reading and writing.
• Facilitated hands-on activities to enhance student understanding of core concepts.

• Prepared accurate take-out orders for customers in a fast-paced environment.
• Communicated with kitchen staff to ensure order completeness.
• Handled customer inquiries and resolved issues promptly to ensure satisfaction.
• Assisted in training new staff on take-out procedures.