Heather Allen
Shepherdsville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Charge Nurse
Baptist Health BFSED
11701 Bluegrass Pkwy Louisville, KY. 40299
12.2022 - Current
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Conducted daily shift briefs to inform staff of changes in patient care assignments and facility changes.
- Supervised and managed daily scheduling, tasking, and administration.
- Assisted in development and implementation of new policies and procedures to improve healthcare quality.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Conducted performance evaluations for nursing staff, identifying areas for improvement and providing constructive feedback.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
WOW ER Charge Nurse
Norton Audubon Hospital
One Audubon Plaza Dr Louisville Ky. 40217
09.2011 - 12.2022
- Enhanced patient care by developing and implementing efficient emergency room processes.
- Improved ER efficiency by effectively managing staff resources and coordinating patient flow.
- Reduced wait times for patients with streamlined triage procedures and prioritization of critical cases.
- Ensured high-quality patient care through rigorous monitoring of nursing standards and protocols.
- Mentored junior nurses, fostering professional development and growth within the team.
- Managed crisis situations calmly, providing direction to staff for effective resolution of critical incidents.
- Promoted a supportive work environment by addressing staff concerns and maintaining open communication channels.
- Acted as a liaison between ER nursing staff and other hospital departments, facilitating clear communication channels to ensure seamless care transitions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Investigated and resolved issues affecting hospital operations and patient care.
Education
Associate of Applied Science - Nursing
Jefferson Community College
Louisville, KY05.2011
Skills
- Plan of Action Implementation
- Work Planning and Prioritization
- Interdisciplinary Collaboration
- Procedure Development
- Team Leadership
- Staff Supervision
- Performance Evaluations
- Patient Advocacy
- Staff Scheduling
- Direct Patient Care
- Mentoring and Coaching
- Staff education and training
Certification
ACLS CERTIFIED
BLS CERTIFIED
PALS CERTIFIED
Timeline
Charge Nurse
Baptist Health BFSED
12.2022 - Current
WOW ER Charge Nurse
Norton Audubon Hospital
09.2011 - 12.2022
Associate of Applied Science - Nursing
Jefferson Community College