Heather Allen
Shepherdsville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Charge Nurse
Baptist Health BFSED
12.2022 - Current
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Conducted daily shift briefs to inform staff of changes in patient care assignments and facility changes.
- Supervised and managed daily scheduling, tasking, and administration.
- Assisted in development and implementation of new policies and procedures to improve healthcare quality.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Conducted performance evaluations for nursing staff, identifying areas for improvement and providing constructive feedback.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
WOW ER Charge Nurse
Norton Audubon Hospital
09.2011 - 12.2022
- Enhanced patient care by developing and implementing efficient emergency room processes.
- Improved ER efficiency by effectively managing staff resources and coordinating patient flow.
- Reduced wait times for patients with streamlined triage procedures and prioritization of critical cases.
- Ensured high-quality patient care through rigorous monitoring of nursing standards and protocols.
- Mentored junior nurses, fostering professional development and growth within the team.
- Managed crisis situations calmly, providing direction to staff for effective resolution of critical incidents.
- Promoted a supportive work environment by addressing staff concerns and maintaining open communication channels.
- Acted as a liaison between ER nursing staff and other hospital departments, facilitating clear communication channels to ensure seamless care transitions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Investigated and resolved issues affecting hospital operations and patient care.
Education
Associate of Applied Science - Nursing
Jefferson Community College
Louisville, KY05.2011
Skills
- Plan of Action Implementation
- Work Planning and Prioritization
- Interdisciplinary Collaboration
- Procedure Development
- Team Leadership
- Staff Supervision
- Performance Evaluations
- Patient Advocacy
- Staff Scheduling
- Direct Patient Care
- Mentoring and Coaching
- Staff education and training
Certification
ACLS CERTIFIED
BLS CERTIFIED
PALS CERTIFIED
Timeline
Charge Nurse
Baptist Health BFSED
12.2022 - Current
WOW ER Charge Nurse
Norton Audubon Hospital
09.2011 - 12.2022
Associate of Applied Science - Nursing
Jefferson Community College
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