Heather Allen
Shoals,IN
Summary
Detail-oriented professional with expertise in food safety, meal preparation, and customer service. Proven track record of maintaining high hygiene standards and ensuring quality dining experiences. Reliable team player dedicated to enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Cook
Shoals Senior Center
Shoals, Indiana
08.2025 - 02.2026
- Prepared meals according to dietary guidelines and resident preferences.
- Inspected ingredient quality to ensure optimal flavor and safety in dishes.
- Assisted with food preparation tasks such as chopping vegetables and grinding meats.
- Ensured proper portion sizes were served during meal times.
- Executed menu changes and special orders to enhance meal offerings.
- Prepared meals aligning with company standards to meet dietary and taste requirements.
- Followed safety protocols for food handling and storage.
Crew Member/Trainer
McDonald's
Loogootee, Indiana
11.2023 - 07.2025
- Trained new crew members on restaurant procedures and customer service standards.
- Trained new crew members on operational procedures and customer service skills.
- Provided training to new crew members on proper customer service techniques and store policies.
- Coached crew members in effective problem-solving strategies to enhance customer interactions.
- Created role play scenarios to enhance crew members' preparedness for real-life situations.
- Developed tailored training plans addressing individual skill gaps to improve performance.
- Maintained cleanliness and organization in food preparation and service areas.
- Resolved customer complaints promptly while maintaining a positive dining experience.
- Assisted customers with orders and provided friendly service.
- Interacted pleasantly with guests to deliver quality customer service.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Operated cash register and processed transactions accurately.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to ensure efficient service flow.
- Provided assistance in resolving issues that occurred during shifts or transactions.
- Stocked supplies and organized inventory in storage areas.
- Organized and restocked supplies to support operations and team productivity.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed health regulations to ensure food safety compliance.
- Explained company policies and procedures related to attendance, dress code, breaks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Prep Cook
Taylor's 2 Steakhouse
Oakland City, Indiana
05.2023 - 10.2023
- Prepared ingredients by washing, chopping, and measuring for daily menu items to support efficient meal service.
- Maintained cleanliness of kitchen equipment and workstations during meal prep.
- Assisted chefs in cooking and plating dishes according to restaurant standards.
- Organized and stored food items in proper containers for freshness and safety.
- Followed food safety guidelines to ensure safe food handling practices were met.
- Cleaned and sanitized work areas and equipment, ensuring compliance with food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared dishes in fast-paced environment, collaborating with teammates to consistently meet high customer satisfaction.
- Operated grills, ovens, and other kitchen equipment for meal preparation.
- Inspected food items for freshness before preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Followed recipes to prepare meals according to customer specifications.
- Communicated effectively with fellow staff members regarding meal preparations.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Completed special orders according to customer dietary needs.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Education
High School Diploma -
Barr-Reeve Highschool
Montgomery, IN05-2020
Skills
- Food safety
- Meal preparation
- Cooking techniques
- Kitchen equipment operation
- Sanitation practices
- Hygiene standards
- Cleaning procedures
- Baking basics
- Inventory management
- Food presentation
- Customer service
- Multitasking
- Team leadership
- Communication
- Written communication
- Goal setting
- Reliability
Timeline
Assistant Cook
Shoals Senior Center
08.2025 - 02.2026
Crew Member/Trainer
McDonald's
11.2023 - 07.2025
Prep Cook
Taylor's 2 Steakhouse
05.2023 - 10.2023
High School Diploma -
Barr-Reeve Highschool