Heather Allen

• Maintained positive attitude and affirmatively communicated with each student
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
• Offered student support through special accommodations, extra assistance and assessments
• Interacted physically and verbally with students throughout each day
• Administered tests to class and graded papers
• Mentored staff in best practices for helping special education students excel
• Assisted teachers with classroom management and document coordination to maintain positive learning in the least restrictive environment
• Assisted in instructional processes by communicating perceptions of student progress and needs to the general education teacher
• Increased proficiencies by attending professional development workshops on learning goals, classroom management, student motivation, and engaging learning activities
• Implemented lessons initiated by teacher or related services personnel
• Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals
• Played essential role in delivering individualized services and supporting instruction
• Worked cooperatively with students of various culturally diverse backgrounds and learning styles
• Maintained student-centered, supportive environment in delivering learning experiences
• Prepared instructional materials for group and one-on-one use to comply with established curriculum
• Led high school journalism class creating yearbook page layouts, proofreading content, photography, meeting deadlines, and handling multiple projects simultaneously.

• Collaborated with teacher to create customized classroom environments integral to students' needs
• Maintained positive attitude and affirmatively communicated with each student
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
• Offered student support through special accommodations, extra assistance, and assessments
• Interacted physically and verbally with students throughout each day
• Administered tests to class and graded papers
• Oversaw class of students in absence of instructor
• Mentored staff in best practices for helping special education students excel
• Assisted teachers with classroom management and document coordination to maintain positive learning environment
• Assisted in instructional processes by communicating perceptions of student progress and needs to teacher
• Increased proficiencies by attending professional development workshops on learning goals, classroom management, student motivation, and engaging learning activities
• Implemented lessons initiated by teachers or related services personnel
• Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals
• Played essential role in delivering individualized services and supporting instruction
• Worked cooperatively with students of various culturally diverse backgrounds and learning styles
• Maintained student-centered, supportive environment in delivering learning experiences
• Prepared instructional materials for group and one-on-one use to comply with established curriculum.

• Offered strong customer service skills, keeping customers satisfied and increasing sales
• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
• Managed day-to-day business operations
• Evaluated suppliers to maintain tight cost controls and maximize business operational performance
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends
• Reconciled daily sales, returns and financial reports in QuickBooks
• Trained and motivated employees to perform daily business functions
• Aligned branding initiatives and sales strategies with client goals
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
• Created and monitored promotional approaches to increase sales and profit levels
• Maintained up-to-date administrative records to monitor operational conditions
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
• Conducted target market research to scope out industry competition and identify advantageous trends
• Founded and managed home-based retail business focusing on home, bath, and body products using natural and organic ingredients business
• Consulted with customers to assess needs and propose optimal solutions
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

• Helped customers complete purchases, locate items and join reward programs
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention
• Supported efficient and timely replenishment of sales floor merchandise
• Informed customers of current store promotions to encourage additional sales purchases
• Answered questions about store policies and addressed customer concerns
• Used POS system to process sales, returns, online orders and gift card activations
• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Supported loss prevention goals by monitoring shopper behavior
• Stocked merchandise, clearly labeled items, arranged items according to size or color
• Balanced and organized cash register by handling cash, counting change and storing coupons
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Issued receipts and processed refunds, credits or exchanges
• Folded and arranged merchandise in attractive displays to drive sales
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Opened and closed store independently and prepared nightly bank drop for manager
• Greeted customers and helped with product questions, selections and purchases
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Maintained clean sales floor and straightened and faced merchandise.

• Responded to phone calls and walk-in customers in a courteous, positive, and professional manner to provide service and promote water quality programs
• Scheduled meetings and appointments for supervisors and staff
• Maintained office efficiency by fostering effective use of time
• Prepared correspondence, reports, forms, and other related items for office staff and District Supervisors
• Maintained efficiency and professionalism by using proper English grammar and business techniques
• Provided administrative support to Board of Supervisors
• Made travel arrangements for staff and Board of Supervisors at the direction of District Manager
• Assisted with District Educational Programs
• Provided administrative support to District Outreach Programs
• Maintained supplies for the office in consultation with District Manager and District Conservationist by following procurement procedures as set forth by District and NRCS to ensure that necessary resource material is always available
• Received incoming mail and information for office staff and distributed information through use of established routing procedures and job responsibilities
• Maintained financial records
• Managed filing system to provide easy access and retrieval of information by self and others through organizing and maintaining the system
• Assisted staff in maintaining overall neat and clean physical appearance of office
• Assisted District Manager, District Conservationist, and other office staff with preparation of various reports required to administer District, State, and Federal programs
• Acted as recording secretary for Board of Supervisors at monthly Board meeting and any special meetings as required
• Prepared minutes for review by District Manager and District Conservationist and finalized for Board approval
• Required to attend meetings at the time designated by District Board of Supervisors
• Maintained positive working relationship with fellow employees, customers, and cooperating agencies to promote soil and water quality programs with positive and professional attitude in the performance of duties
• Performed all other miscellaneous-related duties as directed by District Manager and District Conservationist.

Honor Society candidate, Praxis exams passed: Elementary Education grades K-6, Special Education Mild/Moderate grades K-12

My degree concentration is social sciences with the majority of that being psychology.