Heather Allison
Denver,PA
Summary
Dynamic professional with experience as a Paraprofessional at Cocalico School District, excelling in behavior management and effective communication. Proven ability to foster positive learning environments and support students with special needs, enhancing classroom dynamics and student engagement. Skilled in providing individual assistance and maintaining strong relationships with students and faculty.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Cocalico School District
Denver, PA
08.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Medical Receptionist
Patient First
Lancaster, PA
12.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Lead Medical Assistant
Lebanon Veterinary Hospital
Lebanon, PA
04.2017 - 12.2019
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Education
Conestoga Valley School District
Lancaster, PA06.1996
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Timeline
Paraprofessional
Cocalico School District
08.2022 - Current
Medical Receptionist
Patient First
12.2019 - Current
Lead Medical Assistant
Lebanon Veterinary Hospital
04.2017 - 12.2019
Conestoga Valley School District