Heather Alpha
Lafayette,LA
Summary
Dynamic and results-driven Project Manager with 15+ years experience in spearheading strategic initiatives, optimizing workflows, and achieving organizational goals. Highly skilled at problem-solving, identifying challenges and implementing effective solutions.
Overview
15
15
Years of project and administration experience
1
1
Certification
Work History
Operations Project Manager
Golfballs.com
Lafayette, LA
10.2021 - Current
- Develop and implement shipping cost control initiatives by analyzing/identifying areas for cost reduction, increasing claims resolved by 65%.
- Explore opportunities for scalability by collaborating with various teams for new implementations, resulting in 50% more output and 15% less in labor cost.
- Lead cross-functional teams in achieving project goals, ensuring tasks, project budgets and expenditures remain within parameters.
- Strengthen risk assessments by implementing mitigation strategies which minimizes potential issues during project execution.
- Spearhead initiatives with specialists to improve accuracy of inventory by analyzing outliers, leading to less than 0.001% in variances.
- Assist senior executives by conducting comprehensive business analyses and streamlining processes, resulting in improved customer retention.
Corporate Support Manager
Golfballs.com
Lafayette, LA
02.2019 - 10.2021
- Simplified processing system, reducing turnaround time by 30% and enhancing overall efficiency in supporting sales operations.
- Championed the voice of the customer, ensuring prompt resolution of support issues and maintaining high levels of customer satisfaction, leading to a 15% increase in repeat business.
- Conceptualized with other teams to streamline support processes and ensure a seamless experience for customers, leading to a 20% increase in overall customer satisfaction.
Project Coordinator
Red Fox Environmental Services, Inc.
Youngsville, LA
05.2006 - 12.2018
- Organized and developed electronic documenting system by utilizing software tools to maintain records and project progress, which improved stakeholders and vendor relationships by 36%.
- Arranged travel and accommodation for team members and project partners.
- Wrote technical narratives incorporating design changes by documenting processes and critical data, which led to increased understanding of stakeholder operational processes.
Education
Bachelor of Science - Organizational Management in Project Management
08.2024
Skills
- Project Management
- Organizational Management
- Executive Support
- Analytics
- Problem Management
- Process Development
- Customer Relations
- Procurement Management
- Resource Management
- Vendor Relations
Certification
- Certified Project Manager
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Rectified 65% of inaccurately invoiced surcharges with our shipping carriers, thereby optimizing cost efficiency.
- Led a talented team of engineers in developing innovative technologies for new implementations, resulting in 50% more output and 15% less labor cost.
- Enhanced inventory management practices, leading to less than 0.001% in variances.
Timeline
Operations Project Manager - Golfballs.com
10.2021 - Current
Corporate Support Manager - Golfballs.com
02.2019 - 10.2021
Project Coordinator - Red Fox Environmental Services, Inc.
05.2006 - 12.2018
Colorado Christian University - Bachelor of Science, Organizational Management in Project Management
- Certified Project Manager
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