Heather Alvarado
Shirley,NY
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Office manager
Private Therapy Practice
Wading River, New York
03.2024 - 06.2026
- Managed daily office operations for a private therapy practice.
- Coordinated patient scheduling and appointment reminders for therapists.
- Oversaw billing and insurance processing for therapy sessions.
- Maintained patient records in compliance with confidentiality regulations.
- Communicated effectively with patients regarding services and inquiries.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Office Assistant
Private Pain Management Practice
Garden City, NY
01.2020 - 02.2024
- Managed patient scheduling and appointment confirmations for a pain management practice.
- Coordinated communication between patients and healthcare providers efficiently.
- Assisted in maintaining accurate patient records and confidential information.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office supplies and ensured inventory levels were maintained.
- Supported billing processes by verifying insurance information and processing claims.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
CMA - Medical Assistant
Hunter Business School
05.2022 - 01.2023
Skills
- Office management
- Patient scheduling
- Billing management
- Insurance verification
- Record maintenance
- Inventory management
- Customer relationship management
- Payroll processing
- Time management
- Organizational skills
- Attention to detail
- Problem solving
- Effective communication
- Human resources
Timeline
Office manager
Private Therapy Practice
03.2024 - 06.2026
CMA - Medical Assistant
Hunter Business School
05.2022 - 01.2023
Office Assistant
Private Pain Management Practice
01.2020 - 02.2024