Heather Amadeio
Rocklin,CA
Summary
Dynamic professional with extensive experience in customer account management. Expertise in problem-solving, effective communication, and process improvement. Committed to enhancing operational efficiency and delivering exceptional service, leveraging strong relationships.
Overview
23
23
years of professional experience
Work History
Customer Account Specialist
CH Robinson
Roseville, CA
08.2021 - 03.2026
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Collaborated with cross-functional teams to streamline account management processes and improve service delivery.
- Analyzed customer account data to identify trends, ensuring compliance with company policies and enhancing operational efficiency.
- Developed and maintained strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Coordinated resolution of complex customer issues, utilizing problem-solving skills to maintain positive client experiences.
- Implemented process improvements that enhanced workflow efficiency, resulting in reduced response times for customer requests.
- Assisted in the development of training materials for staff, contributing to ongoing professional development initiatives within the team.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Monitored accounts receivable, maintaining prompt payment schedules and minimizing overdue balances.
- Reduced customer complaints by implementing effective communication strategies.
- Researched billing errors and discrepancies to initiate corrective action.
Office/Operations Manager
Superior Produce, Inc.
Sacramento, CA
09.2003 - 08.2021
- Oversee the produce bidding and purchase order process for the State of California and County of Sacramento.
- Engage and work closely with Senior Management and Supervising Cooks in Food Service and Correctional Institutions daily.
- Manage payments and collections with clients including State Regional Accounting and County of Sacramento Accounting offices.
- Build solid rapport with customers, supervisors, and colleagues alike to foster loyalty and promote business growth.
- Maintain accounting, bookkeeping, and invoicing for the company.
- Establish duties and responsibilities for employees and monitor to ensure proper workflow.
- Perform general clerical duties and data entry.
Education
High School Diploma -
Lassen High School
Susanville, CA06-1996
Timeline
Customer Account Specialist
CH Robinson
08.2021 - 03.2026
Office/Operations Manager
Superior Produce, Inc.
09.2003 - 08.2021
High School Diploma -
Lassen High School