Heather Amegbeto
Omaha,United States
Summary
Dynamic Provider Experience Lead at Signature Performance with a proven track record in enhancing customer satisfaction and team collaboration. Skilled in problem-solving and communication, I effectively resolved escalated issues, boosting client retention. Recognized for my positive attitude and ability to thrive under pressure, I consistently deliver exceptional service and support.
Overview
14
14
years of professional experience
Work History
Provider Experience Lead
Signature Performance
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
3rd Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2023 - 10.2025
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained new employees on company policies and procedures for optimal performance.
- Streamlined sandwich preparation processes to enhance speed and accuracy.
- Resolved customer inquiries and complaints promptly, enhancing overall experience.
- Monitored compliance with company policies, intervening when necessary to address violations or discrepancies among staff members'' actions or behavior.
- Boosted morale within the team by recognizing achievements regularly through rewards programs or acknowledgments during meetings.
- Handled daily cash reconciliation, maintaining accurate financial records for the store.
Provider Services Representative
Principle Choice
07.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Care Team Lead
Hayneedle Inc , Omaha Ne
11.2011 - 05.2019
- Analyzed customer feedback to identify trends and enhance service delivery protocols.
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
- Coordinated with other departments to resolve complex customer issues, resulting in increased client retention rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Midland Lutheran College
FremontSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Calm under pressure
Timeline
3rd Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2023 - 10.2025
Provider Experience Lead
Signature Performance
08.2021 - Current
Provider Services Representative
Principle Choice
07.2019 - 09.2021
Customer Care Team Lead
Hayneedle Inc , Omaha Ne
11.2011 - 05.2019
Midland Lutheran College