Heather Anderson
Meridian,ID
Summary
Proven achiever with extensive experience in culinary roles, notably as a Cook/Banquet at Hilton, where I enhanced customer satisfaction and repeat business through high-accuracy order preparation. Skilled in cooking techniques and sanitation, my culinary creativity and strong customer service ethos drive outstanding food presentation and kitchen efficiency. Achieved cost savings while maintaining quality, showcasing my ability to lead and innovate in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Assisted Cook
Avista
12.2023 - 04.2024
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook/banquet
Hilton
03.2016 - 04.2020
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Monitored food quality and presentation to maintain high standards.
Domestic Manager
Walmart
09.2013 - 07.2015
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Maintained a clean, organized, and well-stocked living space through meticulous housekeeping practices.
- Drove implementation of company programs by motivating and supporting management team within area of focus.
- Enhanced household organization by implementing efficient systems and routines.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Bowman And Kemp
01.2011 - 12.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Production Worket
Smiths Warehouse
10.2000 - 06.2007
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Sales Representative
Convergys
06.1996 - 06.2000
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts with clients and developed relationships with key personnel.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Culinary Arts
Owatc
Ogden, UTSkills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Knife Skills
- Sanitation
- Food presentation
- Kitchen equipment operation and maintenance
- Food Handler Certification
- Sauce making
- Ingredients measuring
- Allergen awareness
- Culinary creativity
- Food spoilage prevention
Timeline
Assisted Cook
Avista
12.2023 - 04.2024
Cook/banquet
Hilton
03.2016 - 04.2020
Domestic Manager
Walmart
09.2013 - 07.2015
General Manager
Bowman And Kemp
01.2011 - 12.2014
Production Worket
Smiths Warehouse
10.2000 - 06.2007
Sales Representative
Convergys
06.1996 - 06.2000
Culinary Arts
Owatc