Heather Angulo
Odessa
Summary
Dynamic leader with extensive experience in retail management. Expertise in training and mentoring staff while optimizing store operations. Committed to achieving sales targets and delivering exceptional customer service.
Overview
20
20
years of professional experience
Work History
Store Manager
The Home Depot Inc
02.2023 - 09.2025
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and developed team members on product knowledge and customer service standards.
- Executed inventory management processes to maintain stock levels and reduce shrinkage.
- Oversaw visual merchandising to enhance product presentation and drive sales performance.
- Implemented safety protocols, resulting in a safer shopping environment for customers and staff.
- Conducted regular audits of sales reports to identify trends and optimize staffing levels.
- Enhanced customer experience by resolving complaints promptly and effectively addressing feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Led daily operations to ensure efficient store management and adherence to company policies.
- Trained and mentored staff, fostering a collaborative team environment and improving service delivery.
- Implemented inventory control measures, reducing stock discrepancies and enhancing product availability.
Operations/Specialty Assistant Store Manager
The Home Depot Inc
03.2015 - 02.2024
- Supervised daily operations to enhance customer service and operational efficiency.
- Collaborated with team members to drive sales and achieve store goals.
- Trained and mentored staff on product knowledge and inventory management systems.
- Analyzed sales trends to identify opportunities for improvement in inventory turnover.
- Led initiatives to enhance store safety protocols, ensuring compliance with regulations.
- Coordinated with upper management on strategic planning and execution of promotional events.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
HR Supervisor (Associate Support Department Sup)
The Home Depot Inc
03.2007 - 03.2015
- Led recruitment initiatives, enhancing talent acquisition strategies and improving candidate quality.
- Developed and implemented training programs, increasing employee retention and engagement levels.
- Streamlined onboarding processes, reducing integration time for new hires and improving overall experiences.
- Managed employee relations issues, fostering a positive workplace culture through conflict resolution practices.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Championed wellness initiatives as part of a broader focus on improving employees'' quality of life at work.
- Supported organizational growth by actively participating in the recruitment and selection of top talent.
- Answered employee inquiries regarding health benefits and 401k options.
- Instructed senior leaders on appropriate employee corrective steps.
- Established team priorities, wrote and maintained associate schedules and monitored performance.
Head Cashier
The Home Depot Inc
03.2006 - 03.2007
- Trained and mentored new cashiers on register operations and customer service best practices.
- Improved checkout efficiency by implementing streamlined processes for transaction handling.
- Collaborated with management to develop scheduling strategies that optimized staff coverage during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Education
High School Diploma -
Andrews High School
AndrewsSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Employee scheduling
- Documentation and reporting
- Team development
- Operational efficiency
- Inventory oversight
- Strategic planning
- Performance reviews
- Hiring and Employee terminations
Accomplishments
- Recruited 5 successful new managers within one year.
- Achieved the Number 1 regional store ranking within 1 year.
- Supervised team of 230 staff members.
- Achieved the Top Specialty Store in the District/Region for the Half.
Timeline
Store Manager
The Home Depot Inc
02.2023 - 09.2025
Operations/Specialty Assistant Store Manager
The Home Depot Inc
03.2015 - 02.2024
HR Supervisor (Associate Support Department Sup)
The Home Depot Inc
03.2007 - 03.2015
Head Cashier
The Home Depot Inc
03.2006 - 03.2007
High School Diploma -
Andrews High School
Top Sales vs Plan in the Region (123 stores)
Led the Odessa Store to Top Sales vs Plan in the Region my first year of being store manager.