Heather Antoine
Winter Haven,FL
Summary
I am a service -oriented professional committed to safety and passionate about helping others. My skill-set allows me to bridge the gap between high-end hospitality to crisis management. My experience as a Direct Care Worker instilled in me a strong sense of responsibility and calmness in challenging situations. My background as a hairstylist has gifted me with invaluable communication and emotional intelligence skills. I am adept at reading social cues, listening actively, and making every person in my chair feel cared for.
Overview
11
11
years of professional experience
Work History
DCW
Education & Empowerment Inc.
Winter Haven, FL
06.2024 - 06.2025
- Maintained safe and secure residential environment to uphold health standards. secure residential environment by strictly adhering to state and federal health regulations and internal safety protocols.
- Emergency Response: Acted as a primary first responder for medical and behavioral emergencies, utilizing CPR/First Aid and crisis intervention techniques to ensure resident well-being until professional medical help arrived.
- Conflict De-escalation: Calmly resolved high-stress interpersonal conflicts and behavioral crises using advanced de-escalation techniques, maintaining a professional and Caring environment for all residents.
- Service Excellence: Delivered personalized, Dependable support to a diverse group of individuals with varying needs, ensuring high levels of 'guest' satisfaction and independence.
- Documentation & Detail: Managed highly sensitive digital records and medication administration logs with 100% accuracy, demonstrating the Efficiency and attention to detail required for FAA-compliant paperwork.
- Situational Awareness: Monitored and assessed the physical and emotional status of residents continuously, identifying and mitigating potential safety hazards before they escalated.
HST
Tri-County Human Services
Winter Haven, FL
12.2020 - 07.2023
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Consulted family and friends of patients to determine cause of issues and provide solutions.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Stylist
Mirabella's Signature Salon
Lakeland, FL
01.2014 - 07.2020
- Deciphering Non-Verbal Cues: High-end clients may not always vocalize discomfort. Success requires paying close attention to body language and subtle feedback to adjust techniques
- Emotional Intelligence (EQ) & Discretion
- Emotional Resilience: High-EQ stylists lead with confidence rather than reacting to workplace drama or difficult clients. This 'inner game' stability is what creates a relaxing haven for the guest.
- Hyper-Personalization & Retention
- Detail Retention: Use salon management software or detailed personal notes to remember a client's favorite beverage, past product purchases, and life details (e.g., upcoming birthdays or vacations).
Education
Peer Recovery Specialist Training
Department of Children And Families
Winter Haven, FL03-2022
Cosmetology - Cosmetology License
Paul Mitchell The School
Tampa, FL05-2013
Make-up Artist
MUDD Make-Up Designory
Burbank, CA07-2011
Skills
- Collaborative Team Member
- Collaborative Team Member
- Collaborative Team Member
- Collaborative Team Member
Timeline
DCW
Education & Empowerment Inc.
06.2024 - 06.2025
HST
Tri-County Human Services
12.2020 - 07.2023
Stylist
Mirabella's Signature Salon
01.2014 - 07.2020
Peer Recovery Specialist Training
Department of Children And Families
Cosmetology - Cosmetology License
Paul Mitchell The School
Make-up Artist
MUDD Make-Up Designory